Flash install required when I run Storyline

May 10, 2012

I currently have the latest Flash Player 11+ running on my machines.

My default browser is Firefox.

Whenever I run Storyline, I am asked to update to Flash 10 as this is required by Internet Explorer to run Storyline?

When I "go with it", it brings me to the Flash update page which tells me I have Flash 11 installed. I reinstall and then Storyline executes.

If I turn off the computer and on again, it then asks again.

Any suggestions on why this is happening?

92 Replies

Emily Ruby

almost 9 years ago05/05/15 at 7:36 pm (UTC)

Hi David,

Thanks for the clarification. I did locate Susans ticket.

Jimmy McCoskrie

almost 9 years ago05/18/15 at 6:32 am (UTC)

Hi guys, I'm getting the same Flash error mentioned in this thread.

My work PC has Storyline 1, Flash Player 17.0.0.169, Internet Explorer 8 and Windows 7.

It was working fine last week and am wondering whether work updated Flash Player over the weekend and this has caused the error.

Do you think installing the updates mentioned earlier in this thread will solve the problem or is there a new issue with Flash Player 17?

I'm sorry I can't experiment with any of the updates/solutions mentioned as my PC is locked down by my IT dept.

Thanks for your time.

Ashley Terwilliger-Pollard
Staff

almost 9 years ago05/18/15 at 12:51 pm (UTC)

Hi Jimmy,

Yes, you'll want to make sure you're on the latest update of Storyline as that dealt with the issue when Flash 16 was released and has continued to work with Flash 17. You can find the update for Storyline 1 here.

almost 9 years ago05/18/15 at 8:32 pm (UTC)

Awesome - thanks Ashley.

Ashley Terwilliger-Pollard
Staff

almost 9 years ago05/18/15 at 8:33 pm (UTC)

Just an FYI Jimmy, replying via email includes your signature here - so you may want to edit the post and remove it.

Jimmy McCoskrie

almost 9 years ago05/18/15 at 8:34 pm (UTC)

Done! Silly me.

Ashley Terwilliger-Pollard
Staff

almost 9 years ago05/18/15 at 8:36 pm (UTC)

No worries. ;-)

Lorraine Butler

almost 9 years ago06/04/15 at 9:54 am (UTC)

Hi, I'm just trying to run Articulate 1 and am getting the Flash Player installation message. My default browser is Chrome but both Chrome and IE have Flash Version 17.0.0.188 installed. How can I get to my software so that I can use it? All these issues seem to have been from 6 months ago.

almost 9 years ago06/04/15 at 9:56 am (UTC)

Lorraine Butler

Hi, I'm just trying to run Articulate 1 and am getting the Flash Player installation message. My default browser is Chrome but both Chrome and IE have Flash Version 17.0.0.188 installed. How can I get to my software so that I can use it? All these issues seem to have been from 6 months ago.

Hi Lorraine

Are you running SL1 update 8 - the flash issue was addressed in that update?

almost 9 years ago06/04/15 at 10:00 am (UTC)

I found the Storyline 1 update and am just installing - it is upgrading from 1.07.000 to 1.08.00. fingers crossed

almost 9 years ago06/04/15 at 10:04 am (UTC)

All sorted. Back up and running. Thanks for your prompt response.

Lorraine Butler

almost 9 years ago06/04/15 at 10:13 am (UTC)

All resolved - just needed to update to Storyline 1 as per Ashley's comment above. Thanks for the prompt email reply, much appreciated.

Ashley Terwilliger-Pollard
Staff

almost 9 years ago06/04/15 at 1:53 pm (UTC)

Hi Lorraine,

I'm glad Wendy was able to point you in the right direction in regards to this update. I just wanted to pop in and let you know that replying via email also includes your signature here, so you are welcome to edit the posts above and remove it if you wish.

Philip Varghese

over 8 years ago07/22/15 at 12:11 pm (UTC)

Today, I encountered this problem with SL1 and fixed it.

Now I am faced with the same problem for Articulate Replay.

How do I repair this or is there an update for Replay?

Leslie McKerchie
Staff

over 8 years ago07/22/15 at 12:35 pm (UTC)

Yes Philip! You can find that in Update 2 for Replay.

Philip Varghese

over 8 years ago07/22/15 at 1:08 pm (UTC)

Ho Ho, Thanks it works fine.

Leslie McKerchie
Staff

over 8 years ago07/22/15 at 1:14 pm (UTC)

Glad to hear it Philip. Thanks for the update.

K Mahoney

over 8 years ago08/28/15 at 4:42 pm (UTC)

my colleague has run into this problem today. She hasn't really used her Storyline 2 much so I don't know what version of update she's on, and we can't open the program. Can you give the link to last Storyline 2 update so she can install and actually be able to open the program without be asked to install Flash Player 10 or above again?