What's the trigger you have set up? Are you using the safari desktop browser or are you seeing this in mobile safari? Maybe could you share a .story example with us so that we could take a look?
How large is the animation on that slide? You may want to try first importing that single slide into it's own project to remove any other lingering elements within the slide(s). The forums have around a 20 mb limit for files. If after conducting the import you're still unable to reduce the file size to share here, please use the directions I'll send you to share it with me privately.
3 Replies
Hi Michelle,
What's the trigger you have set up? Are you using the safari desktop browser or are you seeing this in mobile safari? Maybe could you share a .story example with us so that we could take a look?
thanks.
I've used the trigger "play media" on a button.
I'm wanted to attach the .story with only the slide with this issue on it, but the file is very large (240 MG) (and this is strange as well.)
how can I send you the file for checkup?
Michelle
Hi Michelle,
How large is the animation on that slide? You may want to try first importing that single slide into it's own project to remove any other lingering elements within the slide(s). The forums have around a 20 mb limit for files. If after conducting the import you're still unable to reduce the file size to share here, please use the directions I'll send you to share it with me privately.
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