Flash or HTML5

Jul 28, 2014

Hi Heroes,

I create elearning for a contact centre on a moodle platform, which is continually having the systems fall behind with flash updates. This means that I am getting contacted a few times a week with people who are getting black screens where my SCORM material should appear.

When I publish my material I check the box for Include HTML5 but I am unsure if something else needs to be done on the SCORM authoring side to get the LMS to use HTML5, or is this something deep within Moodle perhaps?

Thanks all,


3 Replies
Ashley Terwilliger-Pollard

Hi Dean,

By default Storyline will present the user with the Flash content unless their browser doesn't support it and then they'll see the HTML5 content. There is a bit more information about how that happens described here.

In regards to the systems falling behind on Flash, I'm curious to know which version of Moodle you're using? I'm not familiar enough with Moodle to know how you have to import the information/link to the course - but if you're able to point users to the story_html5.html link then they'll be directed to the HTML5 content automatically.

Dean Peters

The version of moodle we are using is fairly recent but it has been customised for the business. There is nothing in the SCORM activity that allows me to point to particular files, as it simply requires me to upload the .zip file.

The issue I am having is that on the computers that need updating, the SCORM just comes up as a grey box where the slide normally shows. So it is not reverting to the use of HTML5. Sometimes using a different browser than IE helps, sometimes we just have to contact our IT department to update their system. I was just curious if there was something I could do on my end so that it didn't have to keep happening this way.

Thanks for your help though.


Ashley Terwilliger-Pollard

Hi Dean,

Different browsers can have different Flash versions associated with them, and for example Google Chrome has it's own flash built in. It may be that the particular IE browser they're using hasn't been updated. You could use a site such as supportdetails.com to help determine which browser and Flash version they're seeing this error with.

It may also be the customization of your version of Moodle that is causing the course to hang up. You could try to confirm this by posting a version of your course at SCORM Cloud which is an industry standard for testing SCORM content. If the same users are able to access the content there from IE you'll want to share those results with the team who helped customize Moodle for you.

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