I was unable to open Storyline due to the flash error message, until I downloaded and installed the most recent update. Now I can get into Storyline after clicking Continue on the "Flash Player 10 or higher for Internet Explorer is required..." message. Unfortunately, nothing happens when I click the Player button and my Preview won't actually show me the preview after the blue progress bar completes. (On a side note, I still can't open Engage '13 even after doing the Studio '13 update.) Any advice for someone who has done the updates but continues to have trouble? Thanks in advance.
Since you have already downloaded the most recent update of Storyline and Studio and you're still having issues, it would be best to get in touch with our Support Engineers here so they can work with you to resolve this as quickly as possible. They are rockstars and you'll be in great hands! :)
Also, I wanted to double check that you have the latest version of Adobe Flash Player installed. You can download it here. How are things in Storyline and Studio working after that installation?
Thanks for the quick responses. I can't update Flash Player because I'm behind a corporate firewall, which is probably something I should've mentioned previously. I'll try the Support Engineer route tomorrow and hope for the best. If they can't solve it then it might be something my own IT department needs to handle. Thanks again!
4 Replies
Hi there John,
Since you have already downloaded the most recent update of Storyline and Studio and you're still having issues, it would be best to get in touch with our Support Engineers here so they can work with you to resolve this as quickly as possible. They are rockstars and you'll be in great hands! :)
Also, I wanted to double check that you have the latest version of Adobe Flash Player installed. You can download it here. How are things in Storyline and Studio working after that installation?
Thanks for the quick responses. I can't update Flash Player because I'm behind a corporate firewall, which is probably something I should've mentioned previously. I'll try the Support Engineer route tomorrow and hope for the best. If they can't solve it then it might be something my own IT department needs to handle. Thanks again!
Thank you for that update! Be sure to reach out again if you have any further questions!
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