I've been using Storyline for some time, but when I tried to open it today, I received a message that reads "Flash Player 10 or higher for Internet Explorer is required to run Articulate Storyline. Would you like to go to a web page to download it now?"
I have IE10 on my computer but don't use it, preferring other browsers. I also already have Flash Player 11 installed.
I can't get past this message. Has anyone experienced this as well, and if so, how did you rectify the situation? Thank you. Scott
Not so much. Same error. Uninstalled Storyline 1, reinstalled with update 8, same error. Unable to launch the product. Any other thoughts? Win 7, longtime Storyline install.
Solved. I had uninstalled Flash while working through an older solution on this site. Then saw this post, re-installed SL with Update 8, but still had no Flash. So I really *did* need to update my Flash! Lost a whole day of production (because Storyline wouldn't uninstall properly without IT intervention). Thanks, Adobe.
Question - Did an e-mail go out to users about this? I just was wondering because I ended up wasting a ton of time researching and trying old solutions I found (i.e. uninstall Articulate and reinstall it, ensuring Flash is enabled) and so on in old threads. For something this major, wouldn't it have been easier to notify people that a new update was sent out and why? If one was sent out, I wonder how I didn't get the notification.
We did not send out an email regarding this issue. There was a post made for each program that was affected and it was pinned at the top of the list. When we got the fix in place, that post was updated, and also we shared the updates within any posts that we saw coming in regarding the issue.
Thanks so much for posting this. It worked like a charm! I wish I had thought to check the SL website first. I spent quite a bit of time troubleshooting the issue both by myself and with our IT department. Five minutes after seeing your post--the problem was solved! I wonder if there's a way to push out posts like this to your registered users.
When I downloaded the update, it seems to have erased my subscription and asked me if I wanted to "continue with my free trial". Is that supposed to happen?
Just click "activate with my serial number" and your serial number should be automatically filled in and you'll be able to continue as normal. This is expected as it's considered a new install and therefore you'll need to enter your serial number again.
Yes, but I cannot find my licence number in my old emails - this is my question, how do I find it? I have looked through my old email, etc., but don't know exactly what to search under to find the email that had the licence number - can you tell me whom it would have been from or if there is somewhere I can look it up? thanks
Hello, I am having the same problem as Scott with this error message. I have had Storyline 2 since October and it just started happening. My IT person spent 2 hours trying to fix it this week, we thought we had it resolved with the fix you posted on the community site, but today the message is back. Please help, this is causing my IT people to get upset with me and I'm now unable to meet a deadline. Thanks. I also contact the support team.
If you're still seeing the error message after doing the update for the issue with the Flash player 16 update, please connect with our support team so that they can investigate your system a bit further.
I am in a painful endless loop. I am getting the pop-ups to download Flash Player 10. I have gone through this download at least five times. I have re-booted. I still get the pop-up. I can't open any of my Articulate products and I'm on deadlines. This is not good at all.
60 Replies
Hi Scott,
This issue was fixed yesterday in Storyline 2 and Storyline 1 today.
You can download the updates here:
Storyline 2 Update 3
Storyline 1 Update 8
Thanks!
Do you have a similar fix for replay available yet?
Nevermind, it looks like there was an update 2 released for Replay that fixed that issue as well.
Hi Rob,
Yes, sorry - the Replay link is here and Studio '13 is here. All of them have been updated now.
I can confirm this error. Downloading the new versions in order to check if they were already fixed.
Yes, completely fixed. Thank you very much!
Not so much. Same error. Uninstalled Storyline 1, reinstalled with update 8, same error. Unable to launch the product. Any other thoughts? Win 7, longtime Storyline install.
Solved. I had uninstalled Flash while working through an older solution on this site. Then saw this post, re-installed SL with Update 8, but still had no Flash. So I really *did* need to update my Flash! Lost a whole day of production (because Storyline wouldn't uninstall properly without IT intervention). Thanks, Adobe.
Adriano and Sue,
I'm glad you both were able to install the updates and continue working. Please let us know if you need anything else!
Question - Did an e-mail go out to users about this? I just was wondering because I ended up wasting a ton of time researching and trying old solutions I found (i.e. uninstall Articulate and reinstall it, ensuring Flash is enabled) and so on in old threads. For something this major, wouldn't it have been easier to notify people that a new update was sent out and why? If one was sent out, I wonder how I didn't get the notification.
Hello Edie!
We did not send out an email regarding this issue. There was a post made for each program that was affected and it was pinned at the top of the list. When we got the fix in place, that post was updated, and also we shared the updates within any posts that we saw coming in regarding the issue.
Thanks so much for posting this. It worked like a charm! I wish I had thought to check the SL website first. I spent quite a bit of time troubleshooting the issue both by myself and with our IT department. Five minutes after seeing your post--the problem was solved! I wonder if there's a way to push out posts like this to your registered users.
Glad to here you're back up and running Lynn!
When I downloaded the update, it seems to have erased my subscription and asked me if I wanted to "continue with my free trial". Is that supposed to happen?
Hi Janine,
Just click "activate with my serial number" and your serial number should be automatically filled in and you'll be able to continue as normal. This is expected as it's considered a new install and therefore you'll need to enter your serial number again.
Enter your license number and you should be good to go.
Yes, but I cannot find my licence number in my old emails - this is my question, how do I find it? I have looked through my old email, etc., but don't know exactly what to search under to find the email that had the licence number - can you tell me whom it would have been from or if there is somewhere I can look it up? thanks
It may be easiest to troubleshoot this with our Support team so that they can look up your license information.
Hello, I am having the same problem as Scott with this error message. I have had Storyline 2 since October and it just started happening. My IT person spent 2 hours trying to fix it this week, we thought we had it resolved with the fix you posted on the community site, but today the message is back. Please help, this is causing my IT people to get upset with me and I'm now unable to meet a deadline. Thanks. I also contact the support team.
Hi Amy,
If you're still seeing the error message after doing the update for the issue with the Flash player 16 update, please connect with our support team so that they can investigate your system a bit further.
Thank you I just did that as well.
I am in a painful endless loop. I am getting the pop-ups to download Flash Player 10. I have gone through this download at least five times. I have re-booted. I still get the pop-up. I can't open any of my Articulate products and I'm on deadlines. This is not good at all.
Hello Wendy!
If updating your Storyline has not resolved the issue, can you please reach out to our Support team?
Hi, I downloaded Update 8 in my storyline version 1 and got the error message attached. what can I do next?
Hello Priya!
You may want to try and re installing the update, or follow the steps here. If you continue to have issues, you may want to reach out to our support team,
Hi Ashley,
Had the same problem. Thanx for the updates. It's working now.
DD
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