Flash Player 16 Issue

Great! Thanks for confirming, Xacobo.

If you're using (and able to open) an earlier version of the products, then yes, you can go to Help -> Check for Updates from within the software. If you're using an earlier version, you should get a prompt that an update is available after you do that, which will take you to the noted product update pages:

• Download Storyline 1 Update 8
• Download Storyline 2 Update 3

In other words, you end up going through the same update process, but you can also confirm in Help -> About Articulate Storyline which update you're using. 

Based on your earlier post, if you are using the latest Storyline updates and are still having the issue, then I'm curious what version of IE you're using on Windows 8.1.

Could you please confirm your version of IE?

I'm using Windows 8.1, IE11, and Flash Player 16 (with latest updates for SL1 and SL2, which both work fine for me).

When I try to install Windows Update KB3008925 (see screenshot of my system), Windows tells me the update isn't applicable to my system, so I'm wondering if you're on an older version of IE.

This is great! Everyone on SL1 and SL2 are up and running.  Fantastic! What about us that are using Studio? Our education developers (5 people) have been unable to work for two days and more than likely today will make 3. We don't use SL and can't uninstall Flash or Windows upgrades due to IT policy. We simply need it fixed and we need a timeframe for the fix.

Hi Judy,

We added support for Flash Player 16 in Update 5 for Studio '13. To take advantage of the new features and fixes, install the latest version from the link in your product confirmation email or download it here. 

Hope that helps! 

Judy, we also updated Studio '13 yesterday to address the FP16 issue (along with some bonus updates, as you'll see in the release notes).

You can find that update here.

Ashley and Gabe, Thanks for the update. Unfortunately we had no way of knowing there was an update since PowerPoint now just crashes.  We will install the new update right away.

Yay!!  It's working!  Thanks so much for your prompt attention to this.  

Hi Judy,

My apologies - and we've been trying to ensure we touched all threads where this issue was discussed but hadn't gotten around to sharing the update information for Studio '13 in this one yet. You can also look at the main Support article page for each product as shown below for Presenter '13 to see when the latest update was released and review the release notes for what fixes were included.

Getting an error message that reads "The installed version of the application could not be determined. The setup will now terminate." How can I get the update to install? thanks

I installed the SL2 update 3 but still get the Flash error. I've uninstalled Chrome, SL2, Flash player 16 and re-installed everything and rebooted several times. Any suggestions????

Thanks,

Tim

Until a fix was made by Articulate, I did a System Restore on my PC. That
cured my Storyline 1 issue. I'll install the Storyline and Flash upgrades
when I finish my current project. I'm afraid fixing something that's not
broken might negatively impact the project. Like others, I really
appreciate Articulate's speedy action to solve the issue.

Thanks. Experiencing exactly this issue and began to panic a bit.

I'm in Storyline 1 and I came into work this morning and tried to open Storyline. I immediately received a message that I had to upgrade Adobe to something greater than version 10 - I did that and Storyline would not open.  So now I'm working on the instructions given to us from above on installing Storyline 1 update 8 - I hope this work as this is a work-stop issue for me. I'll keep everyone posted.

I tried the Storyline 1 Update 8 but no success. I'm still receiving the message that I need to install Flash Player 10 or higher. Is there another update coming? Thanks!

So I just updated to *UPDATE* The issue has been resolved for Storyline 2 and Storyline 1. Please upgrade to the latest version of Storyline 2 or Storyline 1 as appropriate. Updates for other products are in progress.

And it still is NOT opening for me! Please help!!!

Same with me this update is not working.

Update is working like a champ on this end. Thanks for the quick turn around on this, Articulate. Gotta get the work done.

Hi Maree,

I'm sorry to hear the updates aren't working for you - you're receiving the same error message? Can you let us know if restarting your system allowed to take place? It may also be easier to troubleshoot this in a support case so that our team can assist you further. 

I finally got it to work. Thank you Articulate! Thank you Ashley! After I removed Silverlight which was installed yesterday and rebooted, reinstalled Adobe 16 everything fell into place.

Again thanks a million!

Each time I try to install the update for SL 1, I get an error on the InstallShield stating: "The installed version of the application could not be determined. The setup will now terminate." I'm using WIN7. The install path is C:\Program Files (x86)\Articulate\Articulate Storyline.

Any ideas? Thanks!

Looking forward to that fix, naturally on a deadline when this happens but know you all will come through for us!

Thanks in advance!!

Hi Mike,

All fixes and updates are out for Storyline 1, Storyline 2, Studio '13 and Replay. 

James, since it sounds like you're having a deeper install issue, can you connect with our support team?