Flash Player 16 Update Dec 09, 2014 By Leslie McKerchie The Adobe Update to Flash Player 16 has caused some issues related to Storyline 1 & 2 as well as Studio 13. If you have installed this version of Flash, you may not be able to open the applications and may receive an error message when doing so. Our team is working to get this corrected as soon as possible and we will provide an update as soon as we can.
Brian Allen Hero over 9 years ago12/09/14 at 9:19 pm (UTC) No issues with playback of published content, it's JUST the authoring tools, correct?
Leslie McKerchie Author over 9 years ago12/09/14 at 9:37 pm (UTC) I've not seen reports, but I have not tested either. Our team has not provided an update on the issue yet. I know that is not a clear answer, but it's an honest one Brian :)
Helen Reid over 9 years ago12/10/14 at 8:33 am (UTC) Any ideas on how long the fix will be? All my work is now on hold as I can't access any of my files.
Robert Lengacher over 9 years ago12/10/14 at 2:05 pm (UTC) Thanks for the heads up, Leslie. I'm having one of my team members revert to an earlier version of Flash right not to see if it temporarily fixes the issue.
Robert Lengacher over 9 years ago12/10/14 at 2:13 pm (UTC) You all might find this YouTube video helpful. It explains how to uninstall the current Flash player and install an earlier version.
Ashley Terwilliger-Pollard Staff over 9 years ago12/10/14 at 2:24 pm (UTC) Hi all, As documented here, we’re working to address this issue ASAP. In the meantime, you can open Storyline if you uninstall Flash Player 16 then install Flash Player 15 instead.
Joyce Hensen Helen Reid over 9 years ago12/11/14 at 7:18 pm (UTC) +1 I don't have admin rights to change the Flash version on my machine. Sort of stuck here...
Ashley Terwilliger-Pollard Staff over 9 years ago12/11/14 at 7:26 pm (UTC) Hi Joyce, If you're using Storyline 2, you can download update 3 here which will resolve the issue. If you're using Storyline 1, our team is still working on the fix for that and we hope to be able to share it here soon.
Brian Allen Hero Ashley Terwilliger-Pollard over 9 years ago12/11/14 at 7:47 pm (UTC) Ashley Terwilliger Hi Joyce, If you're using Storyline 2, you can download update 3 here which will resolve the issue. Ashley, thanks for posting this - I wasn't aware that there was an update for SL2...
Ashley Terwilliger-Pollard Staff over 9 years ago12/11/14 at 7:53 pm (UTC) Sorry Brian - we've been trying to catch all the threads with updates, but there are a lot of them! This is the "definitive" thread with updates coming from Brian Gil, head of Product Operations. But we'll keep posting on other threads too!
Leslie McKerchie Author over 9 years ago12/11/14 at 9:33 pm (UTC) Hi Everyone! Articulate Storyline 1 Update 8 is now available for download. It adds support for Adobe Flash Player 16. Click here for details.
Brian Allen Hero Leslie McKerchie over 9 years ago12/11/14 at 9:40 pm (UTC) Leslie McKerchie Hi Everyone! Articulate Storyline 1 Update 8 is now available for download. It adds support for Adobe Flash Player 16. Click here for details. Thank you Leslie, I'll share this with my team :)
ainara ruiz Leslie McKerchie over 9 years ago01/08/15 at 9:33 am (UTC) The link for updating storyline 1 doesn't works... :(
ainara ruiz Leslie McKerchie over 9 years ago01/08/15 at 9:34 am (UTC) The link for updating storyline 1 doesn't works... :(
Leslie McKerchie Author over 9 years ago01/08/15 at 2:40 pm (UTC) Hi Ainara! Could you try in a different browser perhaps? I am seeing no issue with the link provided. Or do you mean that this did not resolve your issue?
17 Replies
No issues with playback of published content, it's JUST the authoring tools, correct?
I've not seen reports, but I have not tested either. Our team has not provided an update on the issue yet.
I know that is not a clear answer, but it's an honest one Brian :)
Leslie:
Thank you for the quick heads-up.
No problem Brent!
Any ideas on how long the fix will be? All my work is now on hold as I can't access any of my files.
Thanks for the heads up, Leslie. I'm having one of my team members revert to an earlier version of Flash right not to see if it temporarily fixes the issue.
You all might find this YouTube video helpful. It explains how to uninstall the current Flash player and install an earlier version.
Hi all,
As documented here, we’re working to address this issue ASAP.
In the meantime, you can open Storyline if you uninstall Flash Player 16 then install Flash Player 15 instead.
+1 I don't have admin rights to change the Flash version on my machine. Sort of stuck here...
Hi Joyce,
If you're using Storyline 2, you can download update 3 here which will resolve the issue.
If you're using Storyline 1, our team is still working on the fix for that and we hope to be able to share it here soon.
Ashley, thanks for posting this - I wasn't aware that there was an update for SL2...
Sorry Brian - we've been trying to catch all the threads with updates, but there are a lot of them!
This is the "definitive" thread with updates coming from Brian Gil, head of Product Operations. But we'll keep posting on other threads too!
Hi Everyone!
Articulate Storyline 1 Update 8 is now available for download. It adds support for Adobe Flash Player 16. Click here for details.
Thank you Leslie, I'll share this with my team :)
The link for updating storyline 1 doesn't works... :(
The link for updating storyline 1 doesn't works... :(
Hi Ainara! Could you try in a different browser perhaps? I am seeing no issue with the link provided.
Or do you mean that this did not resolve your issue?
This discussion is closed. You can start a new discussion or contact Articulate Support.