7 Replies
Justin Grenier

Good Afternoon, Pink.

In Irene's case, her specific course design was causing a problem that required us to escalate her Support Case to our Quality Assurance Team, and that specific issue remains outstanding.

Would you mind sharing your .story project file with us as well, so that we can determine whether or not it is impacted by the same problem? Thanks!

Justin Grenier

Greetings, Ryan.

Pink Lady was using Storyline 1, and I don't see that we received a copy of her .story project file, so we were unable to assist her.  In Irene's case, her issue is still outstanding in Storyline 1, but we haven't received reports of this problem in Storyline 2.

If you could send us a copy of your .story project file (or a similar file that demonstrates the problem), we'd be happy to take a look.  Thanks!