follow up from yesterday's question - problem identified and fixed

Sep 08, 2014

Hello

I am following up from my question from yesterday in relation to AS and Replay not working on my Macs, both running Parallels and W 8.1.

The solution, which is already on your website somewhere, was located by a member of our IT support team. Basically, it requires the turning off in the Parallels Virtual Machine Configuration sub menu the Windows share file option with Mac. Furthermore, uploading files from the virtual C drive and not the Mac is probably also required if inserting video etc. See

http://en-au.articulate.com/support/presenter-09/using-articulate-software-on-a-mac-with-parallels-desktop

(I didn't find it necessary to uninstall and reinstall AS and Replay after making the change).

It might still be useful for reference to note my experience with crashing of AS and Replay, which was fixed by increasing the allocation in the Parallels Virtual Machine Configuration sub menu of a) CPU's b) RAM and c) video memory to the virtual machine, and, for my retina display machine, unchecking retina display in the same sub menu routine.

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