Font and shape alignment issues

Hello, Bérengère. It looks like you're seeing a bug we have documented where a gap can appear between adjacent objects in the published output. This behavior is usually impacted by the zoom level of the browser and using the classic player. I'm adding your discussion to our report so we can keep you updated. 

Is the font issue happening in Internet Explorer? Have a look at this article for reasons why an incorrect font may appear. If those settings are already in place, let us know, and we'll take a closer look.

The font issue happened on Chrome.

Concerning the gap: Zoom Browser 100 % and classic player.

Thanks for the follow up,

Have a nice day,

Hi Bérengère,

It sounds like what you're seeing may be unrelated to the bug Crystal mentioned. To be sure, we'd want to get a closer look at your file. Would you mind sharing it?

If that works for you, you can upload your file privately to our support team here. We'll give it a test and let you know what we find!

Having issues with using the shape tool and all shapes selected are square? I have rebooted twice and still have this issue!

Hi Katie,

Thank you for letting us know! 

Since this issue sounds a bit different, let's see if we can help clear this up! A couple of questions for you about this:

• Does this same behavior happen when you open a new file?
• May I ask if you could walk me through the steps or share a screen recording of the issue?

Have you also had a chance to try a simple repair of Storyline? If not, that might be a good place to start to see if that clears the issue. We have a great resource on how to do this here: 

• How to Repair Articulate Storyline 360

Please let us know if you have any questions!