Font and shape alignment issues

Hi, 

As you can see in the file attached, I don't see the same screen depending on the mode I'm using. 

The problems I'm facing with this slide: 

- the yellow zone is perfect in conception and when I preview it in the software, but when published in Review, a space appears between my shapes and the yellow zone is divided by a thin white space (see alignment_review_redarrow.jpg). 

- the font is awful when published in Review (it's Arial)

Does anyone else faces these kinds of issues? If so, how do you fix them? 

Thank you for you support, 

Bérengère

 

5 Replies
Crystal Horn

Hello, Bérengère. It looks like you're seeing a bug we have documented where a gap can appear between adjacent objects in the published output. This behavior is usually impacted by the zoom level of the browser and using the classic player. I'm adding your discussion to our report so we can keep you updated. 

Is the font issue happening in Internet Explorer? Have a look at this article for reasons why an incorrect font may appear. If those settings are already in place, let us know, and we'll take a closer look.

Alyssa Gomez

Hi Bérengère,

It sounds like what you're seeing may be unrelated to the bug Crystal mentioned. To be sure, we'd want to get a closer look at your file. Would you mind sharing it?

If that works for you, you can upload your file privately to our support team here. We'll give it a test and let you know what we find!

Vincent Scoma

Hi Katie,

Thank you for letting us know! 

Since this issue sounds a bit different, let's see if we can help clear this up! A couple of questions for you about this:

  • Does this same behavior happen when you open a new file?
  • May I ask if you could walk me through the steps or share a screen recording of the issue?

Have you also had a chance to try a simple repair of Storyline? If not, that might be a good place to start to see if that clears the issue. We have a great resource on how to do this here: 

Please let us know if you have any questions!