Font changes when story is published

Hi, Louise -- Thanks for reaching out and sorry to hear of your troubles! After publishing, may I ask where you are testing your published output? Can you please confirm that you are encountering this behavior after the course has been uploaded to its intended environment or where it will ultimately be accessed, as well?

There is a chance that either articulate or your test environment/player doesn't support the font.  Just because it shows on your device doesn't mean that it will for others without the font support.

Hi, Louise -- With respects to the font support Nate mentioned, you may also want to take a look at the posts here and here for some additional ideas and insights. Please let us know if you need anything more! 

Hi All,

Thank you for your replies! Christie, I am testing the course in a different place actually (the VLE) as I don't have a test area on our intranet where it will be stored when completed. I did look at those posts, but I'm still confused. So does every user have to have the font installed on their computer to view it online? I'm using an HTML 5 format output so that's what it sounds like. The odd thing is that surely if I have it in Storyline shouldn't I (at least) be able to see it when I publish? I don't understand how anyone could necessarily know what fonts people have installed on their computer so does that mean it's safest to stick to regular fonts? It's a bit disappointing as obviously it's nice to make it look a bit different :(

Thanks for your help!

Hi, Louise --May I ask if it would be possible for you to share your file (and also the font file, as I don't believe I already have it installed on my machine) so I can take a closer look for you?

If you'd prefer to share for private review, please use this form and I'll be in touch! 

Hi Christie,

When you say the 'font file', I'm not sure where this would be - I didn't install it myself. I assume it just came with Word...

http://superuser.com/questions/407804/where-are-the-physical-font-files-stored

This page should provide instruction on how to pull the file.

Edit: Email signature removed

Thanks Christie and Nate!!! Really appreciate your help.

Christie, I have sent the 'story' file and also the font files. Thanks again for taking a look!

Louise :)

Thanks for sharing the link, Nate, and no worries about sharing the font file, Louise. I just went ahead and downloaded it from the web, so if you could just pass along your file via the form provided above, I will take a look as soon as possible! 

Sorry for the overlapping messages, Louise, but I appreciate you sending the font file, anyway! I'll be in touch!

And Nate, I forgot to mention when you replied above... If you reply to a forum notification via email, the details in your signature or any confidentiality messages will be included with your reply here in the post itself. If you would like to remove that message, you are welcome to do so by using the EDIT button beneath your post. :)