My developer and I are working on an issue that when we publish our Storyline 2 file the color of the text in the notes changes. EX - when the color is white it changes to black. OR when it is black it changes to white. Weird part is that it is very random and we cannot figure out why! PLEASE HELP! SOS!
The text in the screen shot should be white. It is white in the file, but not when we publish.
Hi, Nicholas -- So sorry to hear of your difficulties! May I ask if you are testing your published output in the intended environment and are experiencing the behavior there, as well? And have you had a chance to run through the troubleshooting steps listed here to see if you find improvement?
I uploaded the file onto articulate.com and launched the contexts. When we preview the file the issue is not there, but when we upload the file then launch the test site we have the issue. I am looking at the trouble shooting now.
Thanks for the update, Nicholas, and please keep us posted!
And if issues persist, you are welcome to upload your file and we will gladly see if we are able to reproduce the behavior you are seeing on our end. All you 'd need to do is use the ADD ATTACHMENT button in the bottom left of the reply box and you can browse/upload from there! :)
We are still having issue. My boss and I were trouble shooting today, and we found something interested....
On a PC or MAC the text is still white and not black making it hard to read. BUT when he when to his Ipad app all text was fine. Not sure if this helps.
Here is the file. Remember previewing the file it worked fine, but when we published the file the text in the notes should've been black, but is white.
Hi, Nicholas -- Many thanks for sharing your file and for the additional example and details! I will run some testing shortly and will let you know my findings as soon as I can. Many thanks for your patience! :)
I took a look at your file this am and just published a few sample slides for testing, and it seems that with the exception of the first slide, the notes showed as White on a blue background for me in preview and publish.You can view the example I published here and it's worth noting that in Storyline 2 Update 7 the notes formating and color will be controlled as detailed here.
7 Replies
Hi, Nicholas -- So sorry to hear of your difficulties! May I ask if you are testing your published output in the intended environment and are experiencing the behavior there, as well? And have you had a chance to run through the troubleshooting steps listed here to see if you find improvement?
I uploaded the file onto articulate.com and launched the contexts. When we preview the file the issue is not there, but when we upload the file then launch the test site we have the issue. I am looking at the trouble shooting now.
Thanks for the update, Nicholas, and please keep us posted!
And if issues persist, you are welcome to upload your file and we will gladly see if we are able to reproduce the behavior you are seeing on our end. All you 'd need to do is use the ADD ATTACHMENT button in the bottom left of the reply box and you can browse/upload from there! :)
Christie,
We are still having issue. My boss and I were trouble shooting today, and we found something interested....
On a PC or MAC the text is still white and not black making it hard to read. BUT when he when to his Ipad app all text was fine. Not sure if this helps.
Here is the file. Remember previewing the file it worked fine, but when we published the file the text in the notes should've been black, but is white.
Here is another example. The notes text should be black. But it is white.
Hi, Nicholas -- Many thanks for sharing your file and for the additional example and details! I will run some testing shortly and will let you know my findings as soon as I can. Many thanks for your patience! :)
Hi Nicholas,
I took a look at your file this am and just published a few sample slides for testing, and it seems that with the exception of the first slide, the notes showed as White on a blue background for me in preview and publish.You can view the example I published here and it's worth noting that in Storyline 2 Update 7 the notes formating and color will be controlled as detailed here.
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