Font display problem, 2 computers, same file, 2 different results

Dec 23, 2016

Hello all,

We're facing a font display issue on one of our computers. We started building a course for one of our clients together on two different computers and it all went right until two days ago. If we open the course on my machine the line height looks completely different on my machine compared to the one of my colleagues. We've tried to install Storyline 2 again, but the problem remains. Please see the attached screenshot; the text which is now overlapping the button on my machine, looks perfectly right on the machine of my colleague.

I'm a bit affraid starting building a new course now as it might be the case all of the textblocks which I'm creating need to be modified afterwards.

Please, help :-)

9 Replies
Monika Poláková

Dear Leslie,

I tried other projects and found out that it is only happening with this
one. The only difference between them that I can think of is, that we had
to update our fonts for the new one - to be fair, the error occurs in
designs where the texts are. But I installed the new fonts on my ntb as
well, restarted it and nothing happened.
I tried the DPI as well, but it did not work and as I said it was not a
problem with the first training anyway...

Best wishes,
Monika

Leslie McKerchie

Well that's certainly odd Monika. Thanks for the update. 

Would you be able to share the .story file so that I can see if anything else may be going on?

You are welcome to attach right here in the forums via the 'Add Attachment' option in the bottom left of the reply window.

 

If you cannot share here, please share privately here.

Also, it looks like your email signature came through on a previous reply and I neglected to notice. This typically happens when you reply via email. You can remove that if needed - quick Peek video here if you need help.

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