Font displaying incorrectly
Mar 14, 2017
I have been using Storyline 2 up to this date and our company is starting to transfer to 360 because of the review feature. I have upgraded a previous project to test 360 and have encountered a font issue.
The displays correctly in storyline 360 but upon previewing and publishing the font dramatically changes. You can see this in the screen shots provided, which is in a storyline that has been created from scratch. I have uninstalled the fonts and reinstalled them again and it doesn't seem to fix anything.
Any solutions?
70 Replies
Hi there Tom,
Thanks so much for sharing those screenshots. We are aware of an issue in Storyline 360 where fonts are displayed differently in published output for HTML5. It was reported here and here previously in the forums, in case you want to read a bit more about it. We are actively working on this bug, and we'll definitely let you know when we know more. I'd like to include your experience in our bug report, since that helps us prioritize our development resources. Can you tell me which font you were using here--was it the Univers font?
Universe 55 is the font. Thank you for getting back to me quickly. Hopefully it fixed shortly. Thanks again.
Thanks for letting me know, Tom. I'll make a note of that font in the report.
I have a similar or maybe even the same issue. Our corporate font is normally displayed in SL3, but once exported or in preview I just get nonsense (see screenshots). In SL2 the font works without problems. Interestingly, our second font (a thinner version) works without any issues in SL3.
Any ideas, how I could solve that problem?
Hi Michael and welcome to E-Learning Heroes :)
Sorry to hear that you've run into an issue with this. Would you be able to share your font file and your .story file with our team privately here so that we can take a look?
Hi there
We have just upgraded to SL3 from SL2 and I am experiencing issues with the font Fruitger 45 (light and bold) displaying differently in preview to on the slides. My colleague has no problems with hers and the same font. The only difference we can think of is that I had a free trial (months ago) with SL360 and it was on my computer on my desktop and my colleague didn't. Not sure if this would've caused problems but I have uninstalled all versions of SL off my computer, uninstalled the font and reinstalled the font and SL3. Still having the same problem though. I cannot publish the file without the font displaying differently and it's really affecting productivity. Please can someone help.
I have attached screen shots of the preview and slide version displaying the fonts differently.
Hi Hazel,
Having the trial of Storyline 360 shouldn't have an impact on this - but always good to uninstall it if you won't be using it.
When you shared the screenshots, it's the slide stage vs. the preview, or the publish vs. the preview? I wasn't sure which - also which example is it showing as you'd expect (my guess is preview)? If it's in the published output that you're seeing the issue can you tell me where you're hosting the course and what browser you're viewing it in?
Does your colleague run into any issues with files you share with her, or vice a versa? Have you tried this font in a file that you created newly in Storyline 3 - does that behave any differently than Storyline 2?
Hi Ashley
The font isn't displaying correctly in Preview or when published (it displays all bold and completely different font). The screen shots show the preview and slide view- the one that is incorrect is named "in preview". Also the published output (tried in both HTML only and HTML with flash back up) that displays incorrectly is when I view it after I have published it - this is opened in chrome.
My colleague has opened the same files as me and has no trouble previewing them correctly.
When I open my colleagues files or create new ones the same problem occurs.
Many thanks
Hazel
Hi Hazel,
When you're viewing the published output have you upload to your web server or LMS? If you're viewing it locally I'd look at attempting that to see if there is a difference.
Are you and your colleague also publishing the same way (i.e. to web vs. lms? to a local drive)? When you're opening files from your colleagues - how are they sharing them with you? Are you following along with the guidelines here? Are you both using the same version/update of Storyline?
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Hello Ashley! your post is 2 months old, wonder if there is a resolution to this. The font in my course looked fine in development, in preview, in SCORM Cloud, and also when published to LMS when launched using Chrome, however when launching the course in IE11 it displays weirdly (pls see attachment). My coworker also tested and is having the same experience on her computer. Please help!
Hello Alka!
Sorry to hear that you've run into an issue with this. Are you using Storyline 360?
We've seen an issue with users who have the font download option disabled in Internet Explorer.
Here's how you can check that:
Hello no there is no solution that has fixed the problem.
Everything that Articulate has suggested does not work. I had 360 free trial downloaded to my computer which I believe caused the problem and when I bought SL3 the font I rely on for my business is not recognised in Preview or when published.
Hi Hazel,
Sorry to hear that you are still experiencing difficulty. I see that you worked with Renato on our support team, but looks like we did not hear back from you.
If you're still having difficulty, I encourage you to reach back out. It is certainly hard when we cannot replicate, but we do want to help you out :)
What LMS are you guys using?
The problem occurs before we put it on our LMS and only occurs on my computer.
Leslie that is correct- I have just replied to Renato to see if anything else can be done.
Perfect. Thanks :)
The font problem was resolved for me. My coworker was also experiencing the same, when the LMS support staff heard of the issue they informed that an update was pending to the LMS (SkillSoft) from their side, and when they performed the update the issue was resolved.
Awesome new, Alka! Thanks for that update.
Hi all,
A quick update on this issue where learners may see the wrong font or missing letters in published content when all these conditions are true:
Our team confirmed that this was specific to a IE setting for fonts with HTML5 output, and as such you'll want to take a look at these methods to overcome this issue:
Let us know if you have any other questions!
Hi all.
We're updating a massive content with Storyline 3 for HTML 5 and mobile capabilities.
When we preview the content everything seems to be fine.
But when we publish the content, Turkish characters in Akzidenz font either slightly gets bold or disappear or altered by some unknown characters.
You can see the difference between published SL 2 and SL 3 HTML5 outputs in the attached file.
It works the same in Chrome, IE, Firefox or Edge.
Any suggestions?
Hi Folks!
Out content development team has found a work around about Fonts with special characters and HTML 5 Edge incompatibility ptoblems.
Here are the solutions:
1-Fonts: Change all the TT fonts creating problems in your projects with OT fonts. You'll see they are improved. If you can publish your courses with Articulate 360, it is better.
2-Incompatibility: To overcome this situation we've opened all the previous projects with Articulate 360 and published accordingly. Tried in various pcs and laptops.
Even though Microsoft Edge is not supported by HTML 5, Articulate 360 projects seem to be working fine with all the animations, interactions and statistical data feed.
Hope these help you all!
Have a great weekend.
Thanks, Mustafa, for sharing your workaround ideas for folks running into those issues with Turkish characters.
Please feel free to share this information with our support team in a case - we'll want to be sure to identify any issues that we can potentially fix on our end with fonts and language compatibility with browsers. Thanks again!
Hi Crystal. I've shared info with the team. I will send them fonts and story files for further inspection.
Cheers,
Musti
Thanks Mustafa for starting that support case and I see that my colleague Abel reached out to gather a bit more information from you! Anything else you can share with him such as your .story file will be helpful to our testing and investigation.
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