Font family not working properly

Apr 10, 2019

Hi all,


I am using a font SF Hello for the course.

Even after installing the complete font family,   only the Regular version on the font is visible from the drop-down font selection menu.

If I choose to bold the font, it automatically choose any other version of the font family (Bold-Italics in this case).


The font is in OTF format.


Is there any work around for this so that I can install the complete font family ?




5 Replies
Ashley Terwilliger-Pollard

Hi Vaibhav,

In addition to Alvin's recommendation - can you check that the font types are available in another tool like Word or Powerpoint? If you're seeing them there, that should also work in Storyline. You'll want to make sure that Storyline and other applications which would use the font were shut down during install too. 

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