Hi - I'm having the same problem. The font shows fine in preview and fine when published in flash. But in the HTML version the text shows as symbols. I've attached a couple screen shots. I started this project with a trial version of Storyline. In researching the problem, I thought it might go away when I got the full version, but that hasn't happened. Thank you!
Thanks very much for your reply Alyssa, the LMS Admins have come back and said that it is on their end but they aren't too sure what it is at this point.
I will keep on keeping on and hopefully be able to launch things soon.
Hi jumping into this thread...I am seeing the wonky font when publishing in Storyline 360. The font we are using is Akzidenz-Grotesk Pro Med. Attached is what the screen looks like when playing the tutorial in HTML5 format after publishing using 360. The font should be all non-italic and bold. It displays it alternating normal and italic. There are some outlines missing around graphics as well. I don't see how to tell what version of Storyline 360 we are running...also there is no "Update All" button when I launch the menu.
Thanks for the screenshot! You can see what version of Storyline 360 you're running by clicking the Help tab, then About Storyline. We're currently on build 3.5.11153.0.
Do you know if a bold version of Akzidenz-Grotesk Pro Med is also installed on your computer? It might be helpful if you could share a copy of the font installer file so we can give this a test.
Can you tell me more about the outlines that are missing on your graphics? You're seeing this happen after you publish, correct?
Well, the 2 font packages that I see installed are “Akzidenz-Grotesk Pro” and “Akzidenz-Grotest Pro Super”. Both of those include bold fonts. These fonts are installed remotely by our IT, so I don’t have the installer. However, the we have found this issue is only on text that is bolded. The issue with the outline is on a question form slide view…the one where you drag the items and “connect” them. The colors around the pieces are missing when we publish in 360 (see below).
It looks like you may have responded by email, and your screenshots didn't come through. Just click here to open the forum thread and attach the screenshots using the ADD ATTACHMENT button.
It also looks like your email signature was included here. No worries, this Peek video will show you how to remove it.
Thanks for adding those screenshots for the outline issue!
I tested this setup on my own file, and I saw that neither the Flash nor the HTML5 output retained the red outline and background fill on those drag-n-drop choices. It didn't show in Preview either, which displays using HTML5.
I'm going to document this for our team so we can figure out some next steps.
For the bold text, we have documented an issue with bold text with the Berthold Akzidenz Grotesk font, which sounds similar. It is when the project is upgraded from Storyline 2 to Storyline 360 that the font doesn't display properly in HTML5 output.
Did you upgrade the project from Storyline 2?
Can you share a copy of your Storyline 360 project file (.story)? You can use the Add Attachment button below, if so!
Thanks, Deirdre, for replying with that information and your file. I've added it to our documentation. I've got this discussion tagged so that we can update it as we get new information to share.
In the meantime, we've identified a possible workaround: Recreate the text and apply the font after upgrading the file to Storyline 360. I'm not sure if that's feasible for you, but going forward I would keep this temporary solution in mind.
Sorry again for the struggles, but you're in the right place to stay up to date.
Tried deleting the font, upgrading, and reapplying the font, and it still publishes strangely. We have just taken the bolding off for now. Do you mind deleting the storyline file from my previous thread. I can't seem to edit. Thanks!
Hi Deirdre! We can't edit a post or remove any attachments, so I deleted the entire post. For clarity, I'll copy your original June 1 text here:
Yes I upgraded from SL2. Here is the 360 file...I removed all of the bolding. If you bold any of the titles, the issue appears when published.
Also, thanks for letting me know that it still wasn't publishing quite right for you. We'll keep testing on our end. I'm sorry this font has been a challenge!
I'm still having this problem. I have done a global replace on the font that was in the template I was using. So the problem is not specific to the original font.
Oh no, sorry you're still running into this Beth! I'm glad you reached out again. It would be super helpful if we could take a peek inside your file--could you send a copy of it to us by clicking here?
Hi there Beth! I wanted to let you know that I received your file, and I just send you a response to your case. We can keep the conversation going there!
I have been having a similar issue to Deirdre on a few modules I'd been working on. Found the problem: some text had been formatted as both bold and italic and it had messed up the whole file. I've written up the problem/solution here! https://www.brightcarbon.com/blog/bold-font-bug-fix-articulate-storyline-360/
We couldn't find a way of fixing it other than removing this formatting. I have reported the specific issue to the Articulate support team, so hopefully they can get to the root of the problem so that we can use different fonts without this issue.
I sent my files earlier in this thread...we are unable to even bold text. We had to go through all of our files and remove all of the bold, we weren't even using italics. We are using Akzidenz Grotesk Pro Medium. I just thought it was interesting that removing the formatting was considered a solution, when it is really a workaround.
Just to be clear, Articulate didn't suggest removing the formatting as a solution. I just had to get the modules I was creating over the line for the client ahead of their deadline, and Articulate Support couldn't find a way of fixing it in time.
It definitely is a workaround, and not optimal! I believe the Articulate Support team have logged this and are still investigating.
Thanks for responding, Sandy. I realize now that my previous post sounded a little crass...so sorry! To be clear also, we are so excited about Storyline 360! It is a huge improvement, especially the HTML5 features...we will take having to remove formatting any day if it means our tutorials will play smoothly in any browser and not stall due to flash errors! Most other issues that we had with SL2 in HTML5 have been resolved.
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Hi - I'm having the same problem. The font shows fine in preview and fine when published in flash. But in the HTML version the text shows as symbols. I've attached a couple screen shots. I started this project with a trial version of Storyline. In researching the problem, I thought it might go away when I got the full version, but that hasn't happened. Thank you!
Thanks very much for your reply Alyssa, the LMS Admins have come back and said that it is on their end but they aren't too sure what it is at this point.
I will keep on keeping on and hopefully be able to launch things soon.
Kind regards,
Katie
Katie Reynolds
Learning & Development Consultant
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The Royal Automobile Club of Tasmania Ltd
RACT House
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T 03 6232 6329
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Sounds good, Katie. Give me a shout if you need any more help! You know where to find me. 🙂
Might also - on your own - load it into Scorm.com and see if you have the same problem - that should help confirm/eliminate locations of the problem.
Hi jumping into this thread...I am seeing the wonky font when publishing in Storyline 360. The font we are using is Akzidenz-Grotesk Pro Med. Attached is what the screen looks like when playing the tutorial in HTML5 format after publishing using 360. The font should be all non-italic and bold. It displays it alternating normal and italic. There are some outlines missing around graphics as well. I don't see how to tell what version of Storyline 360 we are running...also there is no "Update All" button when I launch the menu.
Hi Deirdre,
Thanks for the screenshot! You can see what version of Storyline 360 you're running by clicking the Help tab, then About Storyline. We're currently on build 3.5.11153.0.
Do you know if a bold version of Akzidenz-Grotesk Pro Med is also installed on your computer? It might be helpful if you could share a copy of the font installer file so we can give this a test.
Can you tell me more about the outlines that are missing on your graphics? You're seeing this happen after you publish, correct?
Well, the 2 font packages that I see installed are “Akzidenz-Grotesk Pro” and “Akzidenz-Grotest Pro Super”. Both of those include bold fonts. These fonts are installed remotely by our IT, so I don’t have the installer. However, the we have found this issue is only on text that is bolded.
The issue with the outline is on a question form slide view…the one where you drag the items and “connect” them. The colors around the pieces are missing when we publish in 360 (see below).
Original:
[cid:image001.jpg@01D2DA06.3FB6F6E0]
360 published:
[cid:image002.jpg@01D2DA06.3FB6F6E0]
Hi Deirdre,
It looks like you may have responded by email, and your screenshots didn't come through. Just click here to open the forum thread and attach the screenshots using the ADD ATTACHMENT button.
It also looks like your email signature was included here. No worries, this Peek video will show you how to remove it.
So sorry, doing things fast today and not thinking. I attached the screenshots.
Hi Deirdre.
I tested this setup on my own file, and I saw that neither the Flash nor the HTML5 output retained the red outline and background fill on those drag-n-drop choices. It didn't show in Preview either, which displays using HTML5.
I'm going to document this for our team so we can figure out some next steps.
This post was removed by a moderator
Thanks, Deirdre, for replying with that information and your file. I've added it to our documentation. I've got this discussion tagged so that we can update it as we get new information to share.
In the meantime, we've identified a possible workaround: Recreate the text and apply the font after upgrading the file to Storyline 360. I'm not sure if that's feasible for you, but going forward I would keep this temporary solution in mind.
Sorry again for the struggles, but you're in the right place to stay up to date.
Tried deleting the font, upgrading, and reapplying the font, and it still publishes strangely. We have just taken the bolding off for now. Do you mind deleting the storyline file from my previous thread. I can't seem to edit. Thanks!
Hi Deirdre! We can't edit a post or remove any attachments, so I deleted the entire post. For clarity, I'll copy your original June 1 text here:
Also, thanks for letting me know that it still wasn't publishing quite right for you. We'll keep testing on our end. I'm sorry this font has been a challenge!
I'm still having this problem. I have done a global replace on the font that was in the template I was using. So the problem is not specific to the original font.
Oh no, sorry you're still running into this Beth! I'm glad you reached out again. It would be super helpful if we could take a peek inside your file--could you send a copy of it to us by clicking here?
Hi there Beth! I wanted to let you know that I received your file, and I just send you a response to your case. We can keep the conversation going there!
I have been having a similar issue to Deirdre on a few modules I'd been working on. Found the problem: some text had been formatted as both bold and italic and it had messed up the whole file. I've written up the problem/solution here! https://www.brightcarbon.com/blog/bold-font-bug-fix-articulate-storyline-360/
Hope that's helpful for some people!
Thanks Sandy :)
What if we have text that needs to be bold and italic?
We couldn't find a way of fixing it other than removing this formatting. I have reported the specific issue to the Articulate support team, so hopefully they can get to the root of the problem so that we can use different fonts without this issue.
Hi Deirdre!
What font are you utilizing? We are tracking the fonts that users are running into this issue with.
I sent my files earlier in this thread...we are unable to even bold text. We had to go through all of our files and remove all of the bold, we weren't even using italics. We are using Akzidenz Grotesk Pro Medium. I just thought it was interesting that removing the formatting was considered a solution, when it is really a workaround.
Hey Deirdre,
Just to be clear, Articulate didn't suggest removing the formatting as a solution. I just had to get the modules I was creating over the line for the client ahead of their deadline, and Articulate Support couldn't find a way of fixing it in time.
It definitely is a workaround, and not optimal! I believe the Articulate Support team have logged this and are still investigating.
Sandy
Thanks for responding, Sandy. I realize now that my previous post sounded a little crass...so sorry! To be clear also, we are so excited about Storyline 360! It is a huge improvement, especially the HTML5 features...we will take having to remove formatting any day if it means our tutorials will play smoothly in any browser and not stall due to flash errors! Most other issues that we had with SL2 in HTML5 have been resolved.
This discussion is closed. You can start a new discussion or contact Articulate Support.