We followed the directions given by Articulate. I've searched Community and how found multiple threads on the font issue. When i first submitted an IT support ticket, the IT person made it seem like it was our company settings and never mentioned that this font issue is an Articulate bug. I set all my courses to Arial and we still are having the same problem when we put a Storyline interaction into Rise.
Is there a fix? Should i switch back to classic view?
Hi there, Eboni. I saw your other comment before I saw this post!
I see your case with Gren from April. Feel free to reply back to her if you're still seeing issues with your fonts. Our goal is for your courses to look the way you designed them in every browser!
Replying to Gren now. Gerald was my original IT person and then Gren took over after the problem persisted. I stopped communicating because i thought the issue had been solved but now it still persists. We went with Arial because Calibri was having the same issue.
When i was first assigned to Gerald he sent the link https://articulate.com/support/article/Learners-See-the-Wrong-Font-or-Missing-Letters-in-Internet-Explorer. I shared this with my IT team, they implemented what he said, and the issue still persists. I set all courses to Arial. Upon initial launch course is fine but if you return to the course the font issues display. But no one ever mentioned that it was a recurring issue in Articulate.
2 Replies
Hi there, Eboni. I saw your other comment before I saw this post!
I see your case with Gren from April. Feel free to reply back to her if you're still seeing issues with your fonts. Our goal is for your courses to look the way you designed them in every browser!
Replying to Gren now. Gerald was my original IT person and then Gren took over after the problem persisted. I stopped communicating because i thought the issue had been solved but now it still persists. We went with Arial because Calibri was having the same issue.
When i was first assigned to Gerald he sent the link https://articulate.com/support/article/Learners-See-the-Wrong-Font-or-Missing-Letters-in-Internet-Explorer. I shared this with my IT team, they implemented what he said, and the issue still persists. I set all courses to Arial. Upon initial launch course is fine but if you return to the course the font issues display. But no one ever mentioned that it was a recurring issue in Articulate.
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