Font not showing properly in Storyline 3


My business official font are BellSlim SemiBold and BellSlim Medium as an alternate.

We normally publish our output file using LMS - HTLM5/Flash (Scorm 2004 4th edition). Now that Flash will be decommisionned at the end of 2020, we started tu publish HTML5 only.

The issue is with our main BellSlim SemiBold font. Here are the different scenarios using Explorer 11, Chrome and Edge. (see image attach for more details)

HTML5 or  HTML5/Flash

  • Explorer 11: Font not showing
  • Chrome and Edge: Font showing with weird font


  • Explorer 11: Font working correctly
  • Chrome: Flash cannot be launched
  • Edge: Font showing with weird font

I attach the story file along with a resume picture.

Thank you!

6 Replies
Lauren Connelly

Hi Guy!

I appreciate you sharing both attachments so that we can test the file on our end!

Oddly enough, I didn't have any issues viewing the font in the variety of browsers listed. I opened the story_html5 and story_flash from File Explorer, as well as uploaded both to a web server. Both environments displayed the font properly.

How are you viewing the course? Is it from File Explorer or on a server?

I'll share screenshots of the different environments where I tested.

Guy Ipperciel

Hi Laureen,

Thank you for your response. I have open a case with your support team (#02139210). I forwarded them the BellSlim font, so that testing can be done.

This issue is only with that specific font.

I've viewed the course on many ways. From a server, in Explorer 11, Microsoft Edge ans Chrome.