Font scrambled in preview - HELP!
May 07, 2020
Hi,
I'm using the font Avenir-Book. When in design mode, it displays correctly, but once I preview it, the text scrambles. I've tried:
- Uninstalling/reinstalling the font
- Trying the same font from a different source
- Selecting the 'Use modern text' option
- Checked and updated Storyline 360 (currently on version: 3.39.22088.0)
We can't use any other font due to brand guidelines. Can someone please help?
During development:
In Preview:
In Preview (with 'modern text'):
There's no difference with 'modern text'.
7 Replies
Hi there, Natalie!
Thanks for walking us through the steps you took.
You mentioned you tried enabling Modern Text. Do you see a difference when disabling it in the Design > Fonts dropdown menu?
If that doesn't help, let us know and we'll dig in further. You can start a case by using this secure link!
Hi Katie, thanks for your response!
I've tried that also with no difference. I'll go ahead and submit a case.
Thanks again.
Hello Natalie and welcome to E-Learning Heroes :)
I did not see a support case for you. If you have a case number, we'd be happy to follow along.
Natalie, have you solved this and how? Thanks!
Hello Nejc,
Sorry to hear that you ran into a similar issue. I'd like to ask a few questions to help clarify your experience:
We'll be glad to take a look at your project file so we can get a better idea of what's happening. If you're willing, please share a copy of it with our support team by opening a case here.
Solved with a new font version.
Hi Nejc,
Thanks for letting us know! If you run into any trouble with future projects, we'll be happy to help.
For anyone in the community experiencing issues with fonts, here are some insider tips for working with fonts in Storyline!