Font scrambled in preview - HELP!

May 07, 2020

Hi,

I'm using the font Avenir-Book.  When in design mode, it displays correctly, but once I preview it, the text scrambles.  I've tried:

  1. Uninstalling/reinstalling the font
  2. Trying the same font from a different source
  3. Selecting the 'Use modern text' option
  4. Checked and updated Storyline 360 (currently on version: 3.39.22088.0)

We can't use any other font due to brand guidelines.  Can someone please help?

During development:

In Preview:

In Preview (with 'modern text'):

There's no difference with 'modern text'.

 

7 Replies
Katie Riggio

Hi there, Natalie!

Thanks for walking us through the steps you took. 

You mentioned you tried enabling Modern Text. Do you see a difference when disabling it in the Design > Fonts dropdown menu?

If that doesn't help, let us know and we'll dig in further. You can start a case by using this secure link!

Jose Tansengco

Hello Nejc, 

Sorry to hear that you ran into a similar issue. I'd like to ask a few questions to help clarify your experience: 

  • Does using a standard font like Arial fix the issue? 
  • Have you tried reinstalling your font, or downloading a copy of it from a different source? 

We'll be glad to take a look at your project file so we can get a better idea of what's happening. If you're willing, please share a copy of it with our support team by opening a case here