Font size differences

Ok, this is making me crazy. I can work most things out, but not this.

I have a text box on a page, and I want the text to be Arial 12. When I select the text box itself, it shows the text to be size 15, so I change it to 12. But then when I select the text itself, it's now size 9.5. If I change this to size 12, then selecting the text box shows size 15 again.

Either this is a bug, or I'm missing something. Any ideas?

4 Replies
Ashley Terwilliger

Hi Rose, 

I'm sorry to hear about the odd behavior with your file. The first thing you'll want to check is that when viewing the slides you're working at 100% zoom as working at a different zoom could cause the text to display incorrectly. Next, you'll also want to check that your computer is set to 96 DPI, and this article will walk you through how to confirm and set your DPI setting. 

Lastly, as a reminder you'll also want to work on local project files, as working off a network or USB drive could cause unusual behavior.  If your file has not been on a local drive, you may want to try to resolve any issues by importing the existing .story file into a new Storyline project as described here. 

Rose Jorgensen

Ashely, it was the DPI - that fixed it. Thanks.

I have another problem with my text that you might be able to advise me on. It's when I select several lines of text and then click the Numbering button.

So right now I have three lists on one page. The first list is perfect. Numbers are there, all consistent. The second list doesn't display the numbers at all, although the lines are indented. The third list displays the numbers, but the last number "3" is a smaller font size than 1 and 2.

Any ideas about this? I've had this happen several times (especially the numbers being different font sizes. I can't find a fix for it.

Ashley Terwilliger

Hi Rose,

Currently, Storyline supports one level of bullets or numbered lists. We’re working on improving the text formatting features. 

In the meantime, create multiple levels of bullets or numbered lists using any of these methods:

  • Manually enter symbols, numbers, or letters to represent bullets or lists, and use the Indent buttons on theHome tab to create levels.
  • Use separate text boxes for each level of bullets or numbered lists.
  • Create your nested numbered lists in PowerPoint, and import them into Storyline. (This method doesn't work as well for nested bullets).

If you add bullets or numbering to a list and adjust the font size or color, you may find that the last bullet/number doesn't match the rest of the list. This is a known issue that has been reported to our QA team. In the meantime, here's how to correct it:

  1. Triple-click the last bulleted or numbered item to select the entire line of text. (There's a hidden character at the end of the line that you need to select. Dragging your mouse to select the text doesn't always capture that hidden character.)
  2. With the entire line of text selected, reset the font size or color for this line of text to match the rest of your list.