Please confirm that you are working locally with your files as described here. I was not able to see this change on a test file I created. If you see this issue on other files, you may want to look into the information found here.
I work locally in "My Documents", this folder is synchronised with the server. I'll try to work in a another folder, but I don't think the problem comes from this point.
Can I send you a video and the file (in private) for you to see the problem, since saving in local doesn't solve my problem. I have lot of problem with font size changing when clicking out of text area.
As I had many problem, I have uninstalled and cleaned SL2. Now when I try to install Storyline2, it tries to uninstall it and the uninstal proces failed everytime.
I can't install Storyline anymore, please could you help me.
11 Replies
Hello Ludovic,
Please confirm that you are working locally with your files as described here. I was not able to see this change on a test file I created. If you see this issue on other files, you may want to look into the information found here.
Hello Emily,
I work locally in "My Documents", this folder is synchronised with the server. I'll try to work in a another folder, but I don't think the problem comes from this point.
Hello Ludvic,
Working off a server can cause erratic behavior or corruption issues. You could save the file to another local source before editing it.
Also, you could try importing the file into a new file to see if this helps.
Can I send you a video and the file (in private) for you to see the problem, since saving in local doesn't solve my problem. I have lot of problem with font size changing when clicking out of text area.
Hi Ludovic,
You can share the files privately through this link.
As I had many problem, I have uninstalled and cleaned SL2. Now when I try to install Storyline2, it tries to uninstall it and the uninstal proces failed everytime.
I can't install Storyline anymore, please could you help me.
Hello Ludovic,
Please make sure you are installing this as an Admin. You can also try and install using the Zipped version, then extract it, and install.
Hello,
I have tried both zip and exe in Admin mod.
I've notice that SL2 is still in windows program uninstall but there is no more folder SL2 in program files
Ludo
Hello Ludovic,
You may want to open a support case for some more information.
It's ok, I get an email of the support to explain how to solve the problem.
Thank you ;-)
Thanks for the update Ludovic. I see you have an open case with us now.
This discussion is closed. You can start a new discussion or contact Articulate Support.