21 Replies
R Rothrock

I was at 80%. But I've adjusted it to 100%. Still happens.

  1. I either select the text inside the header box on the master slide or just select the box.
  2. Then I pick a font size from the drop down, in this case 18.
  3. It shows 18, it looks like 18.
  4. I click some other element. The font changes to 17.5
R Rothrock

Just to add to this. I eventually tracked it down to having changed the size of the master slide. It doesn't matter if I make the change before or after there is any content. It also doesn't matter if I choose to scale or crop in the settings when I make the change.

So far we are just learning to "live with it." It would be nice to get a fix for this....

Christine Hendrickson

Hi there Julie,

Can you share a little more information about what's happening and what you've already tried to fix this, please?

Here's a couple of things you can try, if you haven't already:

  • Make sure that your "Zoom" setting is currently 100%. If the zoom is set to anything below or above 100%, you can run into some issues with font size changes and updates.
  • Try using a different font. If you're currently using an OTF (OpenType Font), it may be related to an issue with a Microsoft Update that's covered here. Try using a TrueType font and see if the same issue occurs. 
  • Please make sure you're running the most recent version of Storyline. To find this information, click on "Help" and "About Articulate Storyline". If you aren't running version 2 (1212.1412), please download the following update: Download Storyline Update 2
  • Please make sure that your machine is currently set to 96 DPI. Storyline doesn't currently support 120 DPI. If your system is set to 120 DPI, you may experience erratic behavior. You can change your DPI settings by following the steps in the following article: Articulate Storyline DPI support

If the issue persists, we'd be happy to take a look at the file and see if we experience the same problem on our end. 

You'll be able to attach the .STORY file on the second page of the following form:

Articulate Support - Submit a Support Case

Please be sure to include a description of your issue. Please also include the URL for this thread in the form. Also, please share the case number with me. You're welcome to do so here, or in a private message. This way I can follow the progress of the case and update this thread.

Thanks very much, Julie!

Christine

Christine Hendrickson

Hi R,

True, it may have been confirmed as a bug. However, without seeing what's happening for Julie, or a little more information on what's happening with her, there's no way to confirm whether or not she's experiencing the exact same issue. 

I'd rather be safe and take a look, just to make sure :) If it's not the same issue, maybe we can get it up and running for her.

Thanks!

Ashley Terwilliger-Pollard

Hi Frances,

I looked for the cases associated with R and Julie, and didn't see ones that matched this thread, so I wasn't able to follow along with what the end result was for them. Since the last post from Christine, we've had three updates to Storyline, and are currently on update 4.  Did you already try the troubleshooting methods Christine previously shared? 

Christine Hendrickson said:

Here's a couple of things you can try, if you haven't already:

  • Make sure that your "Zoom" setting is currently 100%. If the zoom is set to anything below or above 100%, you can run into some issues with font size changes and updates.
  • Try using a different font. If you're currently using an OTF (OpenType Font), it may be related to an issue with a Microsoft Update that's covered here. Try using a TrueType font and see if the same issue occurs. 
  • Please make sure you're running the most recent version of Storyline. To find this information, click on "Help" and "About Articulate Storyline". If you aren't running version 2 (1212.1412), please download the following update: Download Storyline Update 2
  • Please make sure that your machine is currently set to 96 DPI. Storyline doesn't currently support 120 DPI. If your system is set to 120 DPI, you may experience erratic behavior. You can change your DPI settings by following the steps in the following article: Articulate Storyline DPI support


If you'd like us to take a look please share your .story file with us here. 

Ashley Terwilliger-Pollard

Hi Birgitte,

Thanks for sharing the file here. We're aware of a current scenario in regards to the font size unexpectedly changes when you change the font color on the slide master.

This is a known issue. It'll be fixed in the next software update for Articulate Storyline. In the meantime, you'll need to reset the font size after changing the font color.

Ashley Terwilliger-Pollard

Hi Dawn, 

This discussion is quite a bit older - even pre-Articulate 360 - so although the symptoms may be similar, I think the cause is likely different. To confirm it would help take a look at one of your files and understand the steps you're going through to adjust the font and apply your template. 

Are you able to share a copy here with us or send it along to our Support Team? Either way, we'll delete the file from our computers when done testing. Let me know and we'll be standing by to help!