I'm setting up the slide masters. I set the font size to 18 pt and it changes it to 17.5. I set it to 14 and it changes to 14.5. And so on. I'm using Avenir.
Is there any reason that I can't pick the actual size I want?
Strange. I tried today with some new files and they didn't do it. I tried using the Articulate font and then another with our corporate Avenir font. Neither one had the problem.
But my original one still shows it. I'll open a case....
I have the exact same issue, with any font I choose. But I've noticed that it doesn't happen at all font sizes. For instance, if I choose a master title style placeholder size to be 38pt, it will change to 37.5pt. But if I select 48pt, it stays at 48pt.
Just to add to this. I eventually tracked it down to having changed the size of the master slide. It doesn't matter if I make the change before or after there is any content. It also doesn't matter if I choose to scale or crop in the settings when I make the change.
So far we are just learning to "live with it." It would be nice to get a fix for this....
Same issue here as well, all boxes in slide master set to do not autofit, but no matter ho many times I delete the slide the size goes from 28 to 27.5 and the font changes from Verdana to Tahoma on some slides. Its a frustrating bug.
Can you share a little more information about what's happening and what you've already tried to fix this, please?
Here's a couple of things you can try, if you haven't already:
Make sure that your "Zoom" setting is currently 100%. If the zoom is set to anything below or above 100%, you can run into some issues with font size changes and updates.
Try using a different font. If you're currently using an OTF (OpenType Font), it may be related to an issue with a Microsoft Update that's covered here. Try using a TrueType font and see if the same issue occurs.
Please make sure you're running the most recent version of Storyline. To find this information, click on "Help" and "About Articulate Storyline". If you aren't running version 2 (1212.1412), please download the following update: Download Storyline Update 2
Please make sure that your machine is currently set to 96 DPI. Storyline doesn't currently support 120 DPI. If your system is set to 120 DPI, you may experience erratic behavior. You can change your DPI settings by following the steps in the following article: Articulate Storyline DPI support
If the issue persists, we'd be happy to take a look at the file and see if we experience the same problem on our end.
You'll be able to attach the .STORY file on the second page of the following form:
Please be sure to include a description of your issue. Please also include the URL for this thread in the form. Also, please share the case number with me. You're welcome to do so here, or in a private message. This way I can follow the progress of the case and update this thread.
True, it may have been confirmed as a bug. However, without seeing what's happening for Julie, or a little more information on what's happening with her, there's no way to confirm whether or not she's experiencing the exact same issue.
I'd rather be safe and take a look, just to make sure :) If it's not the same issue, maybe we can get it up and running for her.
Has this bug been fixed? I'm having the same problem. I have created templates and shared them - and everyone who uses my templates has this problem too.
I looked for the cases associated with R and Julie, and didn't see ones that matched this thread, so I wasn't able to follow along with what the end result was for them. Since the last post from Christine, we've had three updates to Storyline, and are currently on update 4. Did you already try the troubleshooting methods Christine previously shared?
Christine Hendrickson said:
Here's a couple of things you can try, if you haven't already:
Make sure that your "Zoom" setting is currently 100%. If the zoom is set to anything below or above 100%, you can run into some issues with font size changes and updates.
Try using a different font. If you're currently using an OTF (OpenType Font), it may be related to an issue with a Microsoft Update that's covered here. Try using a TrueType font and see if the same issue occurs.
Please make sure you're running the most recent version of Storyline. To find this information, click on "Help" and "About Articulate Storyline". If you aren't running version 2 (1212.1412), please download the following update: Download Storyline Update 2
Please make sure that your machine is currently set to 96 DPI. Storyline doesn't currently support 120 DPI. If your system is set to 120 DPI, you may experience erratic behavior. You can change your DPI settings by following the steps in the following article: Articulate Storyline DPI support
I have a similar issue: I set a font size on my master and set the text box to "Do not autofit"..and when I use the master, the font size changes completely!! It is not a view problem and I have the latest version Storyline.
Thanks for sharing the file here. We're aware of a current scenario in regards to the font size unexpectedly changes when you change the font color on the slide master.
This is a known issue. It'll be fixed in the next software update for Articulate Storyline. In the meantime, you'll need to reset the font size after changing the font color.
This issue seems to still be occurring. I have set my font to Arial, 18pt for the content text box, but when I apply the layout it is changing to 21.5. Anyone found a fix yet? This is getting super annoying.
This discussion is quite a bit older - even pre-Articulate 360 - so although the symptoms may be similar, I think the cause is likely different. To confirm it would help take a look at one of your files and understand the steps you're going through to adjust the font and apply your template.
Are you able to share a copy here with us or send it along to our Support Team? Either way, we'll delete the file from our computers when done testing. Let me know and we'll be standing by to help!
21 Replies
Hi,
Are you viewing at 100%?
That usually seems to cure "text viewing + size" issues, unless of course you are and the actual size when you highlight is changing.
I've never seen that before.....
Bruce
I was at 80%. But I've adjusted it to 100%. Still happens.
Do you have the textbox set to resize text on overflow?
No, they are all set to Do not Autofit. And, in any event, it isn't overflowing -- by a long shot, it is just the default "click here text."
It happens on the Master, Feedback master, and all the layouts.
I would suggest submitting a case and sharing your .STORY file and the font you are using so we can try to duplicate.
Strange. I tried today with some new files and they didn't do it. I tried using the Articulate font and then another with our corporate Avenir font. Neither one had the problem.
But my original one still shows it. I'll open a case....
I have the exact same issue, with any font I choose. But I've noticed that it doesn't happen at all font sizes. For instance, if I choose a master title style placeholder size to be 38pt, it will change to 37.5pt. But if I select 48pt, it stays at 48pt.
I, too, have sent this along to support.
Just to add to this. I eventually tracked it down to having changed the size of the master slide. It doesn't matter if I make the change before or after there is any content. It also doesn't matter if I choose to scale or crop in the settings when I make the change.
So far we are just learning to "live with it." It would be nice to get a fix for this....
Same issue here as well, all boxes in slide master set to do not autofit, but no matter ho many times I delete the slide the size goes from 28 to 27.5 and the font changes from Verdana to Tahoma on some slides. Its a frustrating bug.
Has anyway found a way to stop the font from changing sizes?
It seems anything above 11, 0.5 is added to it.
Hi there Julie,
Can you share a little more information about what's happening and what you've already tried to fix this, please?
Here's a couple of things you can try, if you haven't already:
If the issue persists, we'd be happy to take a look at the file and see if we experience the same problem on our end.
You'll be able to attach the .STORY file on the second page of the following form:
Articulate Support - Submit a Support Case
Please be sure to include a description of your issue. Please also include the URL for this thread in the form. Also, please share the case number with me. You're welcome to do so here, or in a private message. This way I can follow the progress of the case and update this thread.
Thanks very much, Julie!
Christine
Back when this thread started I did send a sample file and they did see it. It is definitely a bug. I'm not sure if I ever entered a bug.
Hi R,
True, it may have been confirmed as a bug. However, without seeing what's happening for Julie, or a little more information on what's happening with her, there's no way to confirm whether or not she's experiencing the exact same issue.
I'd rather be safe and take a look, just to make sure :) If it's not the same issue, maybe we can get it up and running for her.
Thanks!
Has this bug been fixed? I'm having the same problem. I have created templates and shared them - and everyone who uses my templates has this problem too.
What size is your story? I had a similar issue before when I changed the story size from the default 720 x 540 to a custom setting of 1024 x 768.
Hi Frances,
I looked for the cases associated with R and Julie, and didn't see ones that matched this thread, so I wasn't able to follow along with what the end result was for them. Since the last post from Christine, we've had three updates to Storyline, and are currently on update 4. Did you already try the troubleshooting methods Christine previously shared?
If you'd like us to take a look please share your .story file with us here.
My story size is also 1024 x 768. I'm using Impact font 16 px - client's wishes. It keeps changing to 15.5. Any idea when this bug will be fixed?
I have a similar issue: I set a font size on my master and set the text box to "Do not autofit"..and when I use the master, the font size changes completely!! It is not a view problem and I have the latest version Storyline.
Hi Birgitte,
Thanks for sharing the file here. We're aware of a current scenario in regards to the font size unexpectedly changes when you change the font color on the slide master.
This is a known issue. It'll be fixed in the next software update for Articulate Storyline. In the meantime, you'll need to reset the font size after changing the font color.
This issue seems to still be occurring. I have set my font to Arial, 18pt for the content text box, but when I apply the layout it is changing to 21.5. Anyone found a fix yet? This is getting super annoying.
Hi Dawn,
This discussion is quite a bit older - even pre-Articulate 360 - so although the symptoms may be similar, I think the cause is likely different. To confirm it would help take a look at one of your files and understand the steps you're going through to adjust the font and apply your template.
Are you able to share a copy here with us or send it along to our Support Team? Either way, we'll delete the file from our computers when done testing. Let me know and we'll be standing by to help!