Font sizes drop in Storyline randomly

Over the past few weeks, I've noticed that text set to 15 point (a standard size throughout the course) was occasionally dropping to 12 point.  I thought at first I wasn't being careful or had made an oversight.  

After making corrections here and there over a period of days, I took the time to go through the entire course and set all text to 15 point.

I was doing a minor revision today when I noticed that about half the text throughout the course was reset set to the smaller 12 point size.  I don't mind spending another hour setting all the text back to 15 point, but I've lost confidence that the text size will remain 15 point.  I need a workaround and 12 points is too small for on-screen reading.

Anyone else noticed this behavior?

I've submitted a bug report 00311899.

31 Replies
Sam Carter

Phil Mayor said: 

The default value for text sizes is to resize the text to fit.  Is hat the issue?


I edited your quote above to say what I think you meant.

Nope.  All these text boxes have plenty of room.  I've reset the entire course to 15 point.  

I am going to try upping the value to 16 point only because I suspect the bug may have something to do with supporting a value that appears in the font size drop-down box.  14, and 16 are there, 15 isn't.  All the page headers which were implemented as 16 point text boxes (like other text on-screen)  remained at 16 point.

Peter Faulhaber

hi sam,

Finally a partner in crime .

same problem over here almost.font size changes, sometimes bigger and smaller. i cannot get a grip when and how and why. so not to reproduce. bummer. but a colleegue of my dizcover the following. donot save in between when you want to save do it via close application and save. strange but for now it works here fine. we have 5 accounts similar laptops and only 2 has this problem.

on the 2 latops we also notice that tbe text size differs in the object mode and edit mode. strange? published text size is the object mode. do you recognize this also?

Sam Carter

I began to save frequently after a crash lost my work.  I'll try not doing that any longer.

I have read elsewhere (I think) that others document the text size change during editing.  It's a nuance, but not a problem.

There are other oddities that I have yet to confirm are not operator error.  Here's one I will confess early:  Occasionally, I open my .story file, and there are four shapes (ovals) with text.  The third one changes position, sliding left about an inch on-screen.  I've aligned the objects right several times and saved.  Again, no idea what is causing that issue.

Sam Carter

I did use the automatic spell check today.  One word was misspelled, underlined in red by Storyline.  Right-click, selected the right word.

I'll be careful to test next time.

I just noticed... I have three scenes.  Only one scene, the one I work on the most, dropped in font size.

I've already gone through all slides and set everything back to 16 point.  Let's see how it goes in the weeks ahead.

David Quackenbush

I am with you all!

I've been having the text box magic changing font issue since I began using Storyline 8 months ago.

Have any of you had the problem when the text box just stops wrapping text and stretches the text box out past the size of the slide?

That is another impossible issue.

Also I have noticed that whilst typing in a text box or selecting text etc, the font appears a different size than it ultimately ends up when you click out of the box.

Does anyone know if there is a request for a fix for this issue yet?

Rebecca Fleisch Cordeiro

Hi All,

David Quackenbush said:

I am with you all!

I've been having the text box magic changing font issue since I began using Storyline 8 months ago.

Have any of you had the problem when the text box just stops wrapping text and stretches the text box out past the size of the slide?

That is another impossible issue.

Also I have noticed that whilst typing in a text box or selecting text etc, the font appears a different size than it ultimately ends up when you click out of the box.

Does anyone know if there is a request for a fix for this issue yet?

Text Stretching beyond Caption boxes

I have seen a text stretching issue with caption shapes (not other shapes). Not beyond the edge of the slide, but text stretching slightly beyond the edge of the box. This is when I've changed the caption box's text box to resize the shape to fit the text.

I've found caption shapes very difficult to work with in terms of shape boundaries and margins for internal text. I admit to being frustrated by it and often resorting to inserting text boxes into caption boxes to avoid this, but I feel like it's creating extra work. Does anyone have any secrets they can share about this?

Text in box ultimately appearing OK when you click outside the box

David, this is something that comes up a lot. If you set your zoom level to 100% the text will display correctly even when you're editing.

I've not experienced the mysterious font desizing problem but plan to do a lot of spell checking to see what happens!

Michael Fimian

I've noticed the effect over the last month or two myself...

It appears that the text box maintains one font size, but that the text has a separate but smaller font size;  like 16 and 14, or 15 and 13...

When you select the text box, you see one size;  click into it and you see the smaller.  

Not crowding the text in small boxes, and auto-resize is set to off.

Peter Faulhaber

Font size drops when I click in a text box.

In this Screenr you see that when I select a text box the font size = 11, When I edit the text box the font size = 9.

Zoom = 100%

Shut down all spelling check options

Futhermore, I set all the font sizes of this text to 11. Sometimes out of the blue but too often it changes to 13,5

Anyone any ideas?

Rebecca Fleisch Cordeiro

Hi Peter,

Not sure what's going on. This thread discusses text shift and font size changes with non-Articulate fonts and mentions the 100% "solution", which has always worked for me.

And here are a couple other threads

http://community.articulate.com/forums/p/14120/82473.aspx#82473

http://community.articulate.com/forums/p/16476/94182.aspx#94182

Sherri Sagers

ReText in box ultimately appearing OK when you click outside the box

David, this is something that comes up a lot. If you set your zoom level to 100% the text will display correctly even when you're editing.


Thanks for clearing up that mystery for me! I had no idea why it was happening. This really helps.

Daniel Chodos

I'd like to jump in real quick to say I am using the 100% "fix" when editing text boxes so that I can see the true layout of the slide when editing, and this works but is not, IMHO, a sustainable solution.

I call this a "fix" as Articulate Storyline is the only program I use where this zoom problem occurs.  Changing the zoom to 100% so that I can select the text I want on the first try and see the true size and layout of the text when editing is not a sustainable solution.  I hope to see this actually fixed in a future patch so that we can zoom a slide out to fit our screen and be able to work in text boxes in a true WYSIWYG environment.