Letters replaced with symbols in Storyline 360 courses
Hi - a client is reporting that their users can't read the text on a course as the letters are replaced with symbols (see font screenshots).
The client's policy is to use IE 11. The font download setting for individuals and group policy seems correct. Courses behave normally in Chrome, but as IE 11 is the corporate default browser, learners would need special instructions to use Chrome.
Courses are published with the HTML5 with Flash backup setting.
Courses are accessed on the client's LMS via a dispatch file to a 3rd party host. (see LMS settings screenshots)
I am not able to replicate the issue on any browser.
Any idea on what causes this and how to fix?