Fonts and font sizes change during production ...

... when sharing SL file across 2 machines.  Both running W7 and the same SL v1_1.

This is really bugging me now because every time I open any of these files on the "other" machine, different sections of text have changed and have to be re-edited.   The main issues are size changes as well as test reverting to Articulate font.

I did a search but didn't find any other threads on this specific flaw, so is anyone else encountering this?   Are there any fixes?

Thanks

27 Replies
Simon Perkins

Hi Christine

No, the fonts in question are Arial and a couple of other native ones I can't remember the names of right now.

I always install any third-party fonts when sharing files on multiple machines.

Besides, it's not just the fonts that change - but also the sizing.  That's what makes it even more odd.

Christine Hendrickson

Hi Simon!

Thanks for getting back to me so quickly. That is very strange. So, it defaults to the Articulate font and changes sizes - this happens even after you've saved the presentation on the second machine, correct?

Would you mind submitting a support case with us? If you can, please include your .story file. 

Once you open a case, please respond to this post with your case number. I'm very curious to see what may be causing this, if it's not the font file. I'll also share the resolution for any other Heroes that experience the same issue.

Thanks again Simon!

Isa David

The exact same thing happened to me last month Simon...  with a project that has about 100 slides and a lot of text. I had to go back and edit all the font after a colleague tried to help me with this project. Needless to say NO ONE is touching this project but me from now on.

I will also submit a case as it's not a normal issue at all.

Isa

Christine Hendrickson

Hi Michael. Welcome to E-Learning Heroes!

It seems to be computer-specific, but there are a few things you can try out to resolve this issue. 

Please make sure you already have Articulate Storyline update 1. In Storyline, go to Help > About Articulate Storyline and see if update 1 is indicated. If you do not have update 1 installed, please download and install Articulate Storyline update 1 from the link below: 
http://articulate.com/products/storyline-update1.php 

If you continue to have problems with the font, please go ahead and submit a support case with us so we can take a closer look at the problem. 

Thanks!

Simon Perkins

Christine Hendrickson said:

It seems to be computer-specific, but there are a few things you can try out to resolve this issue. 

Please make sure you already have Articulate Storyline update 1. In Storyline, go to Help > About Articulate Storyline and see if update 1 is indicated. If you do not have update 1 installed, please download and install Articulate Storyline update 1 from the link below: 
http://articulate.com/products/storyline-update1.php  


For the record, I'm using SL 1.1 on both machines.  The only difference is one is W7 Pro 64bit and the other is W7 Home Premium 64bit.  

Christine Hendrickson

Hi Judy,

Thanks for the version, sounds like you've already installed Update 2. I haven't been able to find a case for Simon on this, or for Micheal, so I'm not able to share the steps they took to resolve this. 

Maybe they'll be able to share their solutions if they see the responses to this thread.

In the meantime, how are you sharing the content? What fonts are you using?

Thanks!

Judy Hogan

I emailed the doc.  The fonts are Arial.

What is happening is that the original doc used Arial 12 throughout.  When my peer opens the file the settings are still showing Arial 12, but the actual text is clearly closer to Arial 14.  We've checked the object text box settings and they are set to not autofit.

Christine Hendrickson

Hi Judy,

Thanks for getting back to me. First thing I would check is the DPI on both machines. 

Storyline doesn't currently support 120 DPI. If your system is set to 120 DPI, you may experience erratic behavior, such as:

*  Elements of the application are misplaced or distorted.

*  Objects are misplaced or distorted when previewed or published.

*  Zoomed images don't work as expected.

*  Font sizes are incorrect after using the translation features.

Here's how you can switch to 96 DPI.

If changing that doesn't solve the problem, or if both systems are already running with 96 DPI, make sure that you're both viewing the content at 100% zoom. If you're running anything below or above that, you may see some issues with font sizes. 

If you've tried adjusting both of these settings, but still continue to see this issue, please go ahead a submit a support case with us. Also, please share your case number with me so I can update this thread with a solution. 

Thanks again Judy!

Christine

Marge Rutter

Did anyone ever find an answer to this issue? We are having the same problem. We've got Storyline 1 (update 7) running on two different laptops. The font size changes from Verdana 12 to Verdana 15 as it goes from one to the other. There are a lot of slides ... and a lot of layers ... so  a lot of text to resize.

Glen Riverstone

Over two years on and still this issue is occurring? Have taken a project home to finish it over night before the big deadline tomorrow only to open it and find the entire project out of alignment/size (text, shapes).

Followed the DPI instructions. My LapTop (windows 8.1) has no such setting.

How on earth can this not have been fixed and updated two years ago when it was identified??

 

Glen Riverstone

Thanks Ashley, I tried this.

There is no mention or indication of DPI in following these instructions for windows 8.1. Changing the text size to smaller does exactly that for the entire monitor (buttons, dropdowns, desktop folders).

I believe monitors have PPI not DPI (same concept I guess). 

Can you screen shot the page where you are able to change the PPI settings to 96 on your windows 8.1?

Ashley Terwilliger

Hi Glen, 

Yes, that article doesn't mention DPI specific to Windows 8.1 - it's the "smaller" setting that you'll have to use. It will change the entire screen/monitor elements - not just Storyline.  This is why we've had some users request support for higher resolution monitors that allow for a wider range of these settings because things can appear very small. 

I'll admit I'm not an expert on screen resolution so I use the term DPI interchangeably in regards to this issue - but having that setting of the DPI or the "smaller" setting typically resolves issues with display or other odd behavior in Storyline. 

Here is a screen shot of my control panel where I set it to "smaller" as described in the article for Windows 8.1:

 

Glen Riverstone

Hey Ashley,

This is resolved. Although the monitors fonts change instantly the storyline fonts remained out. Restarting fixed this.

Maybe the development team could program a system warning when a user opens Storyline in an unsupported DPI.  This could improve the current situational experience users face when coming across this.

Thanks,

Jazzmine O

This is an issue, and DPI and zoom are not to blame. Using the same computer, different monitors (which should not affect it). When I move the separate Storyline module over to the same screen, both fonts are showing as "16" but one is clearly bigger than the other. Very, very frustrating behavior.
Also having issues with templates. I saved a template with font size 18, but when I add "new slide" and pull from the template, it imports as 12.5 font. Not fun to waste time trying to figure out how to get the fonts to stay the same from template to project.