I just finished a project that was working fine when a tester complained that we had mixed fonts on some screens. The entire project only used one font, Source Sans Pro. We did a screen share and sure enough, some text boxes displayed as Times New Roman? Not all of them just some. How can that be?
Thanks for reaching out here. Its certainly strange that some text boxes displayed as Times New Roman, but not all of them. Are you using Storyline 2 or Storyline 360?
Would you mind sharing the file here so we can test it on our end? Or if you prefer to share it privately, you can send it directly to our support engineers using this form.
I can't supply the file due to NDA's but suffice to say Times New Roman (TNR) is nowhere in the .story file. This only happened with one user. It only displayed TNR on a few screens. If it were HTML, I would be inclined to suspect the user's computer, but we delivered in Flash. As a complied file (or as complied as one might consider this sort of output) if TNR was going to display, it should display for everyone, not just one user. I cannot replicate the problem.
David Bongiovanni
Principal Instructional Designer
Concurrent Technologies Corporation
2933 Moores Road
Baldwin, MD 21014
Office: (814) 269-2416
bongiovd@ctc.com www.ctc.com
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Concurrent Technologies Corporation and its Affiliates.
Hi David - Do you know the environment that the user was viewing the content in? Certainly harder to pinpoint when it's a single user and you cannot replicate.
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Office PC's, Windows 7 64bit, IE, Chrome, and maybe Firefox. I also have some Safari users. The target browser is Chrome. The lesson is being distributed for the testers on an in house server. I don't know if it is Linux or Windows but I would guess Windows. I don't see that having an effect.
I now have two users that report the problem and I have seen the screen captures. Times New Roman is not used at all in the project and yet there it is. Any suggestions?
6 Replies
Hi David,
Thanks for reaching out here. Its certainly strange that some text boxes displayed as Times New Roman, but not all of them. Are you using Storyline 2 or Storyline 360?
Would you mind sharing the file here so we can test it on our end? Or if you prefer to share it privately, you can send it directly to our support engineers using this form.
I can't supply the file due to NDA's but suffice to say Times New Roman (TNR) is nowhere in the .story file. This only happened with one user. It only displayed TNR on a few screens. If it were HTML, I would be inclined to suspect the user's computer, but we delivered in Flash. As a complied file (or as complied as one might consider this sort of output) if TNR was going to display, it should display for everyone, not just one user. I cannot replicate the problem.
David Bongiovanni
Principal Instructional Designer
Concurrent Technologies Corporation
2933 Moores Road
Baldwin, MD 21014
Office: (814) 269-2416
bongiovd@ctc.com
www.ctc.com
[20160330 Email signature logos 300dpi]
Your comments and questions are important to us. Please submit your feedback.
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
Untitled Document
body,td,th {
font-family: Arial, Helvetica, sans-serif;
font-size: 8pt;
}
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Concurrent Technologies Corporation and its Affiliates.
www.ctc.com 1-800-282-4392
Hi David - Do you know the environment that the user was viewing the content in? Certainly harder to pinpoint when it's a single user and you cannot replicate.
Please note that replying to the forums via e-mail attaches your signature. You are welcome to pop in and edit if needed.
Office PC's, Windows 7 64bit, IE, Chrome, and maybe Firefox. I also have some Safari users. The target browser is Chrome. The lesson is being distributed for the testers on an in house server. I don't know if it is Linux or Windows but I would guess Windows. I don't see that having an effect.
I now have two users that report the problem and I have seen the screen captures. Times New Roman is not used at all in the project and yet there it is. Any suggestions?
If I were to send you the project file, is there a secure place to send it?
You beat me back to responding. Yes, you can share privately with our support engineers here.
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