Fonts change, sometimes, some screens, when published.

Jan 04, 2017

I just finished a project that was working fine when a tester complained that we had mixed fonts on some screens.  The entire project only used one font, Source Sans Pro.  We did a screen share and sure enough, some text boxes displayed as Times New Roman?  Not all of them just some.  How can that be?

6 Replies
Alyssa Gomez

Hi David,

Thanks for reaching out here. Its certainly strange that some text boxes displayed as Times New Roman, but not all of them. Are you using Storyline 2 or Storyline 360? 

Would you mind sharing the file here so we can test it on our end? Or if you prefer to share it privately, you can send it directly to our support engineers using this form. 

David Bongiovanni

I can't supply the file due to NDA's but suffice to say Times New Roman (TNR) is nowhere in the .story file. This only happened with one user. It only displayed TNR on a few screens. If it were HTML, I would be inclined to suspect the user's computer, but we delivered in Flash. As a complied file (or as complied as one might consider this sort of output) if TNR was going to display, it should display for everyone, not just one user. I cannot replicate the problem.

David Bongiovanni
Principal Instructional Designer
Concurrent Technologies Corporation
2933 Moores Road
Baldwin, MD 21014
Office: (814) 269-2416

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<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "">

Untitled Document

body,td,th {
font-family: Arial, Helvetica, sans-serif;
font-size: 8pt;

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David Bongiovanni

Office PC's, Windows 7 64bit, IE, Chrome, and maybe Firefox.  I also have some Safari users.  The target browser is Chrome.  The lesson is being distributed for the testers on an in house server.  I don't know if it is Linux or Windows but I would guess Windows.  I don't see that having an effect. 

I now have two users that report the problem and I have seen the screen captures.  Times New Roman is not used at all in the project and yet there it is.  Any suggestions?

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