Fonts changing when transferring files

Sep 26, 2013

Has anyone had any issues with fonts changing when passing a Storyline file to another developer? Is there a location we should be checking for default fonts? We have noticed that some, but not all, text and shape box fonts are changing size and font choice when opening the file on a different computer. We pass files back and forth quite frequently, and this only occurs occassionally, making it difficult to see a pattern. Any thoughts?

5 Replies
Ashley Terwilliger-Pollard

Hi Diana,

Are you using any particular custom fonts? You'll want to make sure that all the other developers have that font installed on their systems as well, as the font only becomes embedded once you publish your Storyline file. I did find another thread where he had the same problem, and they were using a fairly standard font - but he never submitted a case. If you'd like us to take a look at your files, please share them with our team here.

Diana Jaffee

Thanks for pointing me to this thread Ashley, it didn't come up when I searched yesterday! This is exactly what happened. The course was originally designed with all fonts in Arial, no custom fonts. When it was opened on a differerent computer, some of the fonts had changed size, some had changed to different fonts all together. I pass files to this person on a regular basis, and this is the first time it has happened. We'll try the fix from the other thread and if it is still a problem, we'll submit a case.

I'm wondering if the issue could be caused by the SL version used when the file was created. This course was created pretty early after the release of Storyline so most likely it was created in the original version and we are now working with a later version. Could that be the issue?

Ashley Terwilliger-Pollard

Hi Sam,

I don't see any additional info from Diana or that she connected with our Support team. 

First, you'll want to confirm that you're following these general guidelines when working in your .story file:

  • Work on your local drive (your C: drive).Working on a network drive or a USB drive can cause erratic behavior, includingfile corruption, loss of audio, and other unexpected behavior. 
  • You should also make sure the directory pathto your project files and your published output is less than 260 characters(for example C:\Articulate).
  • Avoid using special characters, accents orsymbols in your file names.

If you're sharing the files with a colleague, you'll want to follow the collaborative workflow outlined here. 

You'll also want to confirm that you both have the fonts installed on your computer, and that you're viewing the course at 100% slide zoom and using a DPI of 96 as described here. 

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