Fonts have gone nuts in new Storyline 3 update.

May 06, 2019

I have the most bizarre problem. Storyline Update 6: 3.6.18134.0 makes most fonts go nuts. For example, if I apply Arial Black to the headline, then change the line spacing to anything except 1, the font will change back to Open Sans if I do ANYTHING. If I click the bold button, it changes to open sans AND starts increasing the line spacing. If it is set to auto resize, the font gets smaller and smaller. I didn't have this problem before I did the update last Friday. I removed SL3 and resitalled and it's still the same. These are brand new files, so there's no file corruption. I've restarted several time including after I uninstalled SL3.

Here is a video so you can see the wackiness. https://www.youtube.com/watch?v=-WexEIxvxOg

Here is another one where you can see it changing from whatever font I chose back to to Open Sans every time I do something like select Bold or change the color. https://www.youtube.com/watch?v=vv4GR3stMRY

4 Replies

Kriss Laber
Author

almost 5 years ago05/06/19 at 11:02 pm (UTC)

Just picked up my brand new Windows 10 laptop. Installed a clean copy of Storyline 3 on the virgin machine and have exactly the same issue. The latest Storyline 3 is broken.

Leslie McKerchie
Staff

almost 5 years ago05/07/19 at 5:50 pm (UTC)

Hi Kriss,

Thanks for reaching out and sharing the video to display what you are seeing in your project file.

I am not able to replicate the line spacing issue, but I do see the font changing back to the default Theme Font.

Creating a Theme Font and applying this to your course should prevent this behavior:

Let me know how that works for you.

almost 5 years ago05/07/19 at 6:04 pm (UTC)

I have changed the theme font, but that's not an acceptable solution. I need to have one master slide with one look and another master with a different set of fonts.

Alyssa Gomez
Staff

almost 5 years ago05/08/19 at 3:50 pm (UTC)

Hey, Kriss!

Thanks so much for including those videos – that definitely looks like odd behavior. I tried recreating the problem on my side, but so far I haven't had any luck.

Take a look at this screen recording – were there any steps I missed there?

A few more things to check:

Is your file saved to your local hard drive?
Does this happen in any Storyline 3 file, or one file in particular?
What is the size of your slide? You can find this by going to the Design tab, and clicking Story Size. My slide is 720x540.

Fonts have gone nuts in new Storyline 3 update.

4 Replies

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