Free form drag and drop issue - learner can't try again
We're in the user testing phase of this project, and I need some help!
I have not had any trouble with my drag and drop and pick many free form interactions. However, I've had several learners report issues like this:
On the Basics tab, check your knowledge section, I was stumped (and couldn’t proceed until I put the objects in the right containers) so I backed up (using the internal screen functions, not the browser’s back arrow) to review the items from the previous section. When I navigated back to the check your knowledge game, the objects were still in the containers I had incorrectly assigned them to, but I could not move them. I tried to refresh, start all over, everything I could think to try to no avail. So I cannot finish.
Now I'm already aware that some of our users are on the minimum supported Flash standard for Storyline, and I thought that might be the issue. However, I checked with a few of the folks who experienced the issue, and they are up to date.
A few details about the set up:
Custom previous/next buttons (the next button is not clickable until they get the answer correct)
Custom submit button (they answer the question and click "check solution" to which they get "Try Again" or "Correct" feedback. Upon getting it correct, they would move on to the next question. Clicking continue after getting the try again response simply closes the layer.)
Thanks in advance!