Freeform
Aug 20, 2013
By
Mark C
Hi there,
Having some issues when I create a free form interaction.
When in insert a freeform and set up all the interaction, an anoying white box appears across the top of the side. It only does this on some slides. When previewing it or publishing, it looks normal. Its only in the edit view.
Anyone else having this issue?
I have attached an image of what I mean
5 Replies
Hi Mark,
Are you able to share the .story file here or send it to us privately? When you share your .story file, please let us know what slide it appears on.
Thanks!
Thanks Ashley,
The file is attached.
Hi Mark,
I couldn't figure out why that box was on there, it doesn't seem to be an object that I can remove. But I did find that if I copied all the elements and placed them on a new slide, the box didn't come with it. So I recreated your interaction on this slide - hope I got all the elements! If it happens again with another interaction, please send it to us as a Support case so that our team can dig a bit deeper.
Thank you for your help Ashley.
It does it on other interactions as well. I find that if I change layout to another lay out, then change it back to the layout I want, this gets rid of the box.
Maybe a bug in the system.
Hmm, definitely seems like an odd problem to have. If you're able to submit a case about it, feel free to let me know the case number and I'll update the thread.
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