Frequent crashes when previewing
Mar 16, 2022
Hi,
I've been using Articulate for a while, whenever I publish in Articulate software itself or to the LMS, it crashes.
I've got so frustrated because of this problem. I'm working on a close deadline and on an important file.
Sometimes not only when publishing. The software crashes frequently.
Things I've tried till now:
1. Uninstalling and installing the latest storyline
2. Installing and working on other versions.
3. Importing the file to a new file and publishing.
4. Rebooting my entire windows as well.
Please help me with a solution.
9 Replies
Hi Able and welcome to E-Learning Heroes!
I'm sorry to hear about the issues you're having and good work on the troubleshooting you've already completed.
The next best step would be to open a case with our Support team and one of our fantastic engineers can assist!
I am having the same issue after today's update. I did all of the same steps as above with no luck. I too, have submitted a support ticket. It is impossible to use Storyline in this state.
I have been battling this for AGES! Bought a new laptop and it still happened. It was a font. Seriously.
I switched from our corporate font to Articuate and it ran fine all day. Redid it with the Segoe (even though they say it's fixed) and it immediately crashed on preview.
Hi Angela and Rebecca, 👋
Thank you both for reaching out in this thread!
Angela- I see that you've opened a case and have been working with our colleague Mcgem. You're in great hands! If any other questions come up we can continue the conversation over in your support case! Happy to help!
Rebecca- Thanks for sharing what machine you're currently working on. I'd like to share the troubleshooting steps Mcgem shared with Angela in her case. Feel free to give them a go and let us know if you are still running into this snag.
Here are the steps:
I hope this helps! Please let us know if any other questions come up!
Hope you both have a wonderful holiday season! 🎉
I have been having constant constant problems since the last update, too. Can Simeone help me, too?
I would look at fonts. I switched to the Articulate font, and I stopped crashing.
It was the font. I did follow all the steps, multiple times. It was the font.
Hi Rebecca!
Thanks for following up and sharing the feedback!
Glad to hear switching fonts resolved the crashing behavior. If you run into any setbacks moving forward please let us know!
Hi A. Alex!
Sorry to hear you've also hit this snag with Storyline crashing during preview!
I see that you've opened a support case and connected with my teammate Ian. Great move! It looks like Ian replied to your e-mail sharing some feedback and suggestions.
We can continue troubleshooting through your case to help keep all information in one spot.