Frozen screen in published (deployed) SL course: Help!
Jan 30, 2013
We have a SL course that's been in production (ie, available to clients) for a while now and got a ticket from a user letting us know he was stuck on a particular screen and couldn't advance past it or go back. We took a look and we're stumped. It's a Word Bank question. Looks like he tried to Submit without actually dragging an answer first, so he got the default message "You must complete the question before submitting." Only when you click OK nothing happens. Everything's just frozen. Help! Why did this happen and what can we do to unfreeze the screen? We're stumped. The course is quite complex, so it's not an easy thing to just say, "Oh, we reset the course for you, please start over."
5 Replies
Hi Laura!
Is this something you can reproduce on your end as well, or is it only happening on his machine? Have you verified that the Invalid Answer feedback in your source file has a valid trigger allowing the user to continue on?
Yes, we reproduced it. The Invalid Answer feedback is part of the automatically generated SL functionality, so it should have a trigger. We didn't alter it in any way.
Thanks, Laura. If you'd like, we'd be happy to take a closer look at it. Please submit a case, including your .story file, using this link so our support team can assist you further.
Thanks!
I had a feeling you'd say that, Peter. I can upload at some point today, but can you send me the link for external uploading? The file is 141MB, so it's not going to load via the form you linked to above. Thanks!
Hey Laura,
You can try uploading the course here, but I'm not sure that'll be able to handle the full 141MB either. You're also welcome to load it into a Dropbox account and share the link with us that way, if you'd like. Or, if the issue is confined to just the one slide / scene, you can send us only the affected slides.
Thanks, and we'll look forward to checking it out.
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