Especially if I crop an image prior, adding a border to a picture often leaves a visible gap between the picture and border where I can see through to the background.
I see this randomly and can't seem to "tweak" an image to eliminate this issue once it has occurred on the image.
Attached is a story, notice the first slide montage has this problem on every image except one.
Adding a ZOOM to a pic with issue makes the issue go away, but who wants zoom on every picture?
I know our team is investigating an issue where a white line appears between a border and an image, which sounds similar to your issue with being transparent. That matches more of what I'm seeing so I wanted to confirm with you. One workaround, while we continue to investigate this, is to put an image on top of a shape that's a bit wider to have a border vs. using the picture border.
It would also help to know what version of Storyline you're using?
I've seen this white line thing in the past, too. I've seen this "gap between pic/border" issue in every version of SL360 I've had in the past 16 months, I just recently got into the mode to reporting this stuff.
I'm on v April 11, 2019 (Build 3.26.18601.0) I don't see anything on any of the recent updates that indicate a fix or partial fix for this issue.
I'm experiencing this too (hard to say if it's a transparent gap or a white gap since my slide background is white, but same result). Storyline 360, v3.36.21289.0
5 Replies
Hi Jerry,
Is this issue on slide 2 and 3 of your file?
I know our team is investigating an issue where a white line appears between a border and an image, which sounds similar to your issue with being transparent. That matches more of what I'm seeing so I wanted to confirm with you. One workaround, while we continue to investigate this, is to put an image on top of a shape that's a bit wider to have a border vs. using the picture border.
It would also help to know what version of Storyline you're using?
The latest are:
Storyline 360, build 3.29.19305.0
Let me know, and I'll link this discussion to the filed report.
I've seen this white line thing in the past, too. I've seen this "gap between pic/border" issue in every version of SL360 I've had in the past 16 months, I just recently got into the mode to reporting this stuff.
I'm on v April 11, 2019 (Build 3.26.18601.0) I don't see anything on any of the recent updates that indicate a fix or partial fix for this issue.
Thanks for that context, Jerry. As soon as we get this bug sorted out, we'll send you an update!
I'm experiencing this too (hard to say if it's a transparent gap or a white gap since my slide background is white, but same result). Storyline 360, v3.36.21289.0
Hey there, Jennifer!
I'm happy to help investigate! To start, here's a step-by-step video of my troubleshooting steps during preview in Storyline 360, Update 37.
I'm not seeing a gap between the image and its border in the latest update, so I'll need your help:
We'll explore our next course of action from there!
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