Garbled contents in trigger panel

Hello everyone,

I have been working in  a messed up trigger panel in Storyline this morning which is quite irritating and confusing.

Whenever I add a new trigger (or copy and paste one)on a layer, the leading of the already present trigger lines change, makes lines sit on top of one another and makes everything unreadable.
What also happens is that I can't move triggers up and down any more.

It can be corrected temporarily by stretching the height of the panel (whether it is connected or disconnected from Storyline) or selecting another layer of my file, and return to the previous one.

However, when I copy and paste a line, or I create a new one, it gets all garbled again.

Something wrong with the css file?
Anyone else having this problem?




13 Replies
Leslie McKerchie

Hello Marcel,

Thanks for reaching out and sharing what you are running into with your triggers panel as well as that image.

This is an issue that our team is aware of and currently investigating.

I'll add this conversation to the report as we track user impact and so that we can share any updates with you here.

In the meantime, if you undock and re-dock the trigger panel, it should clear that overlapping up for you.

Tina Marie Lalonde

I'm experiencing the same problem.  Triggers are sitting one on top of the other, only the first line showing.  I can't even select the triggers from the panel. Dock and undocking the panel to read clearly is not an option, it's way too much time consuming, it adds quite a burden.  Hope this is on your priority list.  

Annabelle Grew

I've also been experiencing this problem on a regular basis over the last fortnight. Sometimes jumping to a different slide and back has resolved it but as Marcel said as soon as I make another change / add a new trigger it gets messed up again. This makes working with Storyline much more time consuming and frustrating so I'm glad to hear the support team are working on a solution.

Katie Riggio

Great news, all! 🗞

Remember when text would overlap in the triggers panel? Well, that issue is now fixed in Update 3.30.19518.0 for Storyline 360! 

Click here to see what's inside and here for how to update Storyline 360 to see those goodies! 

If we can be of any other help, please don't hesitate to let us know!