Garbled text

Hi Ashley,

Thanks for the advice. To answer your questions, whilst editing there's no problem at all. Unfortunately, I work for a large organisation with a standard build for all laptops. Benton Sans is the only custom Opentype font installed, so I'm unable to test the issue with another one. All others are standard Truetype fonts found on any windows machine and so far they've all be fine.    

I'll ask our tech team to reinstall Storyline and Benton Sans. Then I'll let you know the outcome.

Thanks again, I appreciate your help.

Richard.

I have had a similar issue... though not with garbled text but with the format of the text in the text box - if for example it is centered  - it is fine in the preview, but when I publish the formatting has changed completed - the alignment is all over the place! and this is happening on just one slide 

Any ideas on how to rectify this?? (I am using the trial version of SL3... so far with all the issues I have had  - Im not so impressed :( )

I have solved it (for now anyway) - uninstalled SL3 and reinstalled it !

Glad to hear that the clean install was able to correct this issue for you Patricia. Thanks for popping back in to share.

it was only a temporary fix...  having done some work on my project, previewing several times was fine but when I came to publish it,  it started  doing it again...... though I have noticed it only happens when I publish to web.... if I publish to CD the formatting is fine!....

I also noticed that publishing to Web causes some of my variables and triggers to stop working properly (eg I have a trigger that subtracts 1 when a question is incorrect - when I publish to Web some of these triggers start subtracting 2  instead of 1) .... again if I publish to CD the issue disappears

any idea what is going on here - as it is seriously doing my head in!!!

Hi Patricia,

After you publish to Web, where are you hosting the content to test it? Instead of viewing it on your local computer, try hosting it on Tempshare. 

Let me know if you see a difference there!

Hi Alyssa

I generally view it on my local computer and I have never had an issue before however with this particular project I am seeing the issues as noted in my previous post....

Just tried hosting on Tempshare and I am still seeing the same issue with the text box formatting :(

Hi Patricia,

Could we take a look at your .story file and the Tempshare link? Let us know a few slides where you're seeing the issue and we'll be able to do some other testing. 

Hi Richie, long time no see!

I'm having the same issue with Benton Sans in SL3. Did you find a solution?

If I publish the same course for CD (or from SL2), the output looks fine. However, in SL3 the Benton Sans font family is garbled when previewing, or when published for LMS (even when tested from a web server).

Hi Craig,

I don't know if Richard is still subscribed here - but you could always use the "contact me" button on a ELH users' profile to reach out to them directly! 

Did you look at the steps of uninstalling the font, Storyline and then installing both again? I know that worked for a few other custom fonts for me earlier. 

Thanks Ashley. I'll contact Richie.

I haven't yet tried uninstalling and reinstalling, as I don't have admin rights on the PC so would have to lodge a couple of support tickets. That's not something I'm keen to do, but it might come to that if I can't find a more certain solution...

Here's an update. I had our technology people reinstall Storyline 3 and the font package but it didn't fix the problem. I've noticed how sometime when I open an old SL2 in SL3 a message appears to say Benton Sans is not installed on this computer, although this doesn't always happen. I will ask our technology team to investigate further and see if they have any suggestions. Unless there's anything else we can try?  

Thanks Richard for that update. Would you be willing to send us a copy of one of the Benton Sans files from SL2 and the font files? We're also happy to give it a try and see if we come out with the same issue of the garbled text.

As for the "missing font" message - that's something we have reported to our team as a bug, and it's a bug in that the message is incorrect as the fonts are truly installed. We'll keep you posted on that! 

Thanks Ashley. Happy to send the files across. Can share details where I can send them.  

Hi Richard. You are welcome to share here via the 'Add Attachment' option in the Reply window or you can share privately here if needed.

Whoops, sorry Richard! I thought I included the link for you. You can upload files to our team here. Mention this discussion so that way they can review the history here or let me know once you've submitted it and I can follow along! 

Thanks for the update. I've seen there is an updated version of SL3 with a fix for missing fonts. I'll install this first, see if the problem is resolved and let you know. Thanks again!

Hi Richard,

Yes, there was a fix in the latest update of Storyline 3, and you can take a look at the information here in the release notes to also access the download. 

Quick update. Unfortunately the problem is still there. I have shared the files with the support team. 

Thanks Richard!

Hi Ashley, what is the latest update with the Benton Sans issue in SL3? We have this same issue and it's not easy for us to reinstall as there's an admin process.  Any quick fix?

Hi Christy,

There are a couple of different issues mentioned here in this thread, so I want  to start fresh. It sounds like you're using a font called Benton Sans in your project. Can you tell me more about the problem you're seeing? Are you seeing garbled text when you preview the slide?

Also, what version of Storyline 3 are you using? You can check by going to the Help tab and clicking About Storyline. 

Have you tried checking "Use Modern text" under slide master?

See attachment.

Thanks Jon, this is helpful. At the moment I can only see the option to 'Create New Theme'. I haven't upgraded my SL3 for a while, so I'll update and see if that solves the problem. Appreciate your help and suggestion and I'll keep you posted.