1 Reply
Justin Grenier

Good Afternoon Philip, and welcome to Heroes!

This Forum Thread discusses a few possible causes for this behavior:

  1. Always save and publish to your local hard drive (typically your C: drive). Working on a network drive or an external (USB) drive can cause erratic behavior, such as file corruption, an inability to save changes, and loss of resources.
  2. Here are a few important tips and best practices for running Articulate software on a Mac with Parallels, if that applies to your situation.
  3. If the issue persists, follow the steps in this article to uninstall/reinstall Storyline and repair its supporting software.
  4. If you still have trouble, please submit a Support Case so that we can work more closely with you on the problem.

Please let us know if you need anything else, and have a great day!