After the last update I'm getting the following error when publishing or trying to view the module in preview.
"<Message>Can not add property ActGrpUnchecked to Newtonsoft.Json.Linq.JObject. Property with the same name already exists on object.</Message> <StackTrace> at Newtonsoft.Json.Linq.JObject.ValidateToken(JToken o, JToken existing)"
I found an instance of this where a user worked directly with our support team. It looks like there were some corrupted slides in the project.
You should be able to identify them by previewing individual slides and correcting them.
File corruption is unpredictable, and there's no straightforward way to determine what causes it. Common causes are environmental (disk errors, power outages, improper shutdowns), viruses, failed Windows updates, and even file size (i.e., very large files have a higher risk of corrupting). Consider using the preventative measures described in this article to protect your project files.
If you wish to work directly with a support engineer, you may do so here.
3 Replies
Hello Zach,
I found an instance of this where a user worked directly with our support team. It looks like there were some corrupted slides in the project.
You should be able to identify them by previewing individual slides and correcting them.
File corruption is unpredictable, and there's no straightforward way to determine what causes it. Common causes are environmental (disk errors, power outages, improper shutdowns), viruses, failed Windows updates, and even file size (i.e., very large files have a higher risk of corrupting). Consider using the preventative measures described in this article to protect your project files.
If you wish to work directly with a support engineer, you may do so here.
Thank you for the follow up. I have sound the slide that is the issue and trying to see if I can correct the slide. Should I just recreate the slide?
You could try to pinpoint the specific item on the slide if you'd like, but I'm not sure of how much content you have to recommend the best method.
This discussion is closed. You can start a new discussion or contact Articulate Support.