Getting black screen when open course in Articulate Mobile Player on phone

We have a client that wants to open their courses in the mobile player rather than the browser screen so they have a library of courses on the phone.

The app is working on 2 different android test phones in our office, but one person has a Google pixel phone and the app installs, but when you launch the course, it goes to a black screen.

Any ideas on why? How to fix this?

16 Replies
Crystal Horn

Hey there, Dragoo.

Can you confirm if the Pixel is running a Chrome OS or an Android OS?  To load your Storyline course into Articulate Mobile Player, you'll need to use an Android OS (or Apple).

If it's Chrome OS, I suspect that's where the incompatibility is rooted.  Let me know what you find out!

Crystal Horn

To close the loop for now, I've documented this issue for our team to investigate.  As Android 8.0 becomes more widely available, we'll continue to test and see if we need to release an update.

For now, are you able to publish your course without the Articulate Mobile Player option?  Here's a comparison of the output options (HTML5, Flash, Articulate Mobile Player). 

Gulch Design Nashville

Yes, the html5 works fine on the pixel. However, the client wants to use the player so it's available off line and they can have the library on their device. 

So while this strategy it may work fine for most of their learners, there may be some that have this system and will encounter problems.

I guess for now, we'll tell them that if the player doesn't work, they'll have to give the html5 links as backup.

Michelle M

Hi all, sorry for delayed response.

  • OS on Nexus 5:Android 8.1.0
  • Storyline 3
  • Yes, I am using Articulate Mobile Player. I want (well, I need!) to have a method by which learners can access and complete a training module with NO internet connectivity. Tablets would be the simplest for us from an IT perspective. Having no tablet to hand, I was trying out the mobile player on my nexus 5.
  • Other requirement: they MUST be able to view and print a certificate of completion at the end of the course. I have managed to get the module to open on a Samsung tablet, but the "print" buttons do not work - no cert is generated. I have contacted my articulate vendor directly for support on this but it doesn't seem hopeful. 

Any advice for either of my problems (that it doesn't work on a nexus 5, and that when it does work on a samsung tablet, the print button doesn't generate a cert) would be greatly appreciated.

 

Ashley Terwilliger

Hi Michelle,

The Print results trigger or using Javascript triggers isn't supported in the mobile player as you'll see noted here, so with that in mind let's look further to why it won't work on the Nexus 5.

Does the Articulate Mobile player open on its own, and it's only the course that won't launch? Where are you hosting and accessing the course? If you've uploaded to a web server it may also be a good idea to test it from another server to see if that's contributing to the set up - you could look at uploading to Tempshare. Will most of your users also access from a Nexus 5, or would they be more likely to access on their tablets? 

Michelle M

Hi Ashley,

The app itself doesn't open properly on the Nexus 5, it just shows a black screen.

I was accessing the course via Tempshare - this method worked on the Samsung tablet.

Frankly, it's all irrelevant now, because if I'm unable to print certs from the mobile app, tablets are out for my current purpose. But I am still curious (and it may be helpful for other users) to understand why it would not work on a Nexus 5.

Many thanks,

Michelle

Ashley Terwilliger

Hi Michelle, 

The Articulate Mobile player is optimized for tablets, but with Android phones it should still open (unlike iPhones - it won't work there). I don't have access to a Nexus 5 phone to test how this is working, but I've reached out to a few colleagues to see if anyone does have one!  

You could look at publishing directly to HTML5 and accessing that on your mobile devices. With Storyline 3 the content will be shown in the responsive player (not an app from the App Store or the Google Play store) and the HTML5 output does support printing. 

Ashley Terwilliger

Hi Michelle, 

Thanks for that screenshot. It's definitely odd that it didn't load there at all. Can you share the link with me so that we can test on a few other Android devices? Or have you already tested and it's just the Nexus 5 that won't load? 

If it's only the Nexus 5 that's not loading it - have you tried any other courses on that device? 

Crystal Horn

Quick update: Storyline and Studio courses weren’t working in the Articulate Mobile Player (AMP) on Android OS 8 and 9 devices. Learners would just see a black screen when they opened a course.

Good news! We updated the Articulate Mobile Player so it's compatible with Android OS 8 and 9 devices. Ask learners to install the latest app update, then courses will work as expected.

Let us know if you have any questions. We're happy to help!