Sorry you're running into that error, Jolana! Are you saving the file to your local hard drive? Could you share that file with our team?
There are a few things that we know contribute to corruption, and the majority of users who follow the best practices outlined here don't run into any of these corruption issues. Please take a look and let me know if you have any questions.
In the meantime, looking in your temp folders is our best recommendation to find an earlier version, and then follow those guidelines to prevent any future issues.
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Sorry you're running into that error, Jolana! Are you saving the file to your local hard drive? Could you share that file with our team?
There are a few things that we know contribute to corruption, and the majority of users who follow the best practices outlined here don't run into any of these corruption issues. Please take a look and let me know if you have any questions.
In the meantime, looking in your temp folders is our best recommendation to find an earlier version, and then follow those guidelines to prevent any future issues.
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