6 Replies
Ren Gomez

Hi Sagar,

I'm sorry to hear you're running into this error! First, be sure your file is saved to your local hard drive. Working from a network or shared drive is risky, so it's best to work from your C: drive to protect your files.

Also, try copying the slides from the original file into a new file, a few at a time. You'll want to save the new file to your local drive between each copy and paste. Let me know if that solves it!

If not, connect with a support engineer, and they can dig into this error with you!

Leslie McKerchie

Hi Metro Training - ML,

Thank you for reaching out and sharing that you are experiencing a similar issue.

It looks like Sagar was able to reach out to our support team directly as Ren advised above, but we did not hear back from him, so I do not have an update to provide.

  • Are you seeing the same error?
  • Are you able to do a Save As and save using a different name?
Becca Levan

Hello Alison, 

I appreciate you reaching out, and I'm sorry you're experiencing this error so often. I do not see a standard solution, so I'd recommend working directly with one of our support engineers as the next step. 

I've opened a support case on your behalf, so one of my teammates will be in touch shortly via email!