Glitchy animation with the new update?

May 10, 2019

Hi,

I've recently just updated my storyline and the animation within the module has become glitchy and it isn't as smooth as it was before the update. Just wanted to know if anyone is experiencing this problem with the new update, and if so how have they been able to rectify it.

Thanks,

Harry

15 Replies
Harry Blease

Hi Ashley,

I've attached a file so you can have a look... It happens with I click 'preview' and I preview the slide or the entire project. Like I said it only happens when I preview and not when I publish, so I don't have to worry about building something that's glitchy for my clients. It's more annoying than anything as checking my work is something that I can't do as the published file doesn't match the preview.

Thanks,

Harry

Harry Blease

Hi Leslie,

I'm afraid that both examples that you've shown animation wise are extremely glitchy because you've sent a gif... I'm seeing this in every project and only when I preview that file. As Jim has mentioned he is also experiencing it on his work, and I have tested this on other machines and unfortunately, this is happening with them as well which only seems to be with the new update. I wasn't experiencing this before I did the update.

As I mentioned above it isn't the worst thing in the world as the published output is fine. It would just help to have complete consistency with the preview and published outputs.

Ashley Terwilliger-Pollard

Hi Jim,

Are you seeing this in Preview, Publish or Both with the Classic player? I did a quick test using the file Harry shared previously (thanks, Harry!) and took a Peek 360 recording of what I saw.

The first parts show the preview of the Modern player and then the Classic, and then once published to Review 360, Classic first and then the Modern player. I see the slowness only while viewing the Preview of the Classic player. 

If you can take a look at that and let me know how that compares to what you're seeing, that would be helpful! Also, if you are able to share any files or links to the course I'm happy to test yours too. 

Bret Jorgensen

Hi Jim, We've had difficulty replicating the slow preview in update 27 and beyond -- we're now on Storyline 360 July 23, 2019 (Build 3.30.19518.0)

If you haven't updated to the latest build, I'd like you to try that. If you are still seeing the issue, please reply here and we'd be happy to take another look and continue troubleshooting with you!

Lauren Connelly

Hi everyone!

I have great news! This morning we shipped out Update 31 for Storyline 360 (3.31.19951.0). The new update includes the fix for the display being slow or choppy in Preview mode.

The easiest way to update is through the Articulate 360 desktop app. You'll see a notification telling you there is an update available next to Storyline 360.

If you have any questions, you can always find us here or you can contact our Support Engineers directly using this link.

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