Glossary items scrolling off screen when selected

When I select a word in the glossary, Storyline 360 is automatically showing its definition, but is immediately scrolling back to the top of the word list (top of the "a's"), so the viewer can no longer see the word s/he has selected. This differs from the behavior modeled in the "Player" menu in the authoring system. 

I'm experiencing this in Windows 10, in a Chrome browser. Anyone else? Is there a setting I'm missing?  

Thanks all,

Robert

16 Replies
Crystal Horn

Hi Robert.  I did a quick test, too, and I see what you're saying.

The HTML5 output is causing the Glossary term list to jump back to the top.  The Flash output, however, is showing the right behavior -- it stays focused on the right entry.

I'm going to document this issue for our QA team.  Thanks for bringing it up!

For now, the workaround would be to publish with Flash with HTML5 as a backup.

Robert Edgar

Thanks, Crystal!

Best

Robert

Robert Edgar

Program Manager, Learning Systems Design

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Ashley Terwilliger

Hi Jake, 

Yes, I've heard it too that "Flash is dying", but it's going to be a long march to that finish line...Adobe has indicated they'll stop supporting it in 2020. Even when they stop supporting it, there will be plenty of folks in our community and outside it who rely on Flash based browsers (think IE8...cringe) so it'll be a bit before it's truly gone and forgotten.

But - not to worry. We're preparing for that inevitable day in 2020, and hope to be ready well before that! You can read Justin's statement here on our plans for Flash.  

This issue is in the hands of our QA team, and bugs that are specific to HTML5 do get escalated pretty quickly based on  how we  tackle bugs.

Once we have more info to share, you know we will! 🙂 

Pam Richmond

This is an immediate issue for us. We may have to add the term to each definition to ensure the user can see which term is being defined. This is a major usability issue.

We also noticed that when the user clicks a glossary term in the HTML5 output, the first term clicked doesn't highlight on click. When you move your cursor away from the term, it is then highlighted. Subsequent terms clicked do not have this issue.

Ashley Terwilliger

Hi all, 

Great news - we've got a fix for this issue in the latest update of Articulate 360! 

You can see all the fixes in the release notes here. 

The item you'll be interested in is how we fixed the issue where a long list of glossary items would unexpectedly scroll to the top when selecting entries in HTML5 output.

Just launch the Articulate 360 desktop app on your computer and click the Update button for each application. Details here.

Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly. 

Alyssa Gomez

Hey everybody! I'm excited to let you know that we just released update 3 for Storyline 3! It includes new features and fixes - check them all out here.

One of the fixes addresses an issue where the glossary would incorrectly jump to the first entry.

Here’s where you can download and install the latest version of Storyline 3. Let me know how you make out!