goodbye.html is being displayed after course content
Apr 06, 2017
We are currently using Articulate Storyline 360 to publish our course material.
Recently on the LMS we are using the goodbye.html started being displayed after all of our course content when it had not been previously.
I understand that some LMS require the goodbye.html to be displayed in order to provide enough time for the Learner data to be processed. I have seen the support articles which talk about customizing the goodbye.html and disabling it via configuration, however these are not ideal solutions for us.
I have contacted our LMS provider, however they do not seem to be aware of any changes to their system which would invoke the goodbye.html end process. They are currently indicating that this is something that is implemented in the SCORM course which is out of their control.
So far Articulate support has only provided me with the article regarding customizing the goodbye.html, and suggested I contact the LMS provider (which I have already done) even though I've provided basically the same information as this posting.
I've tried to find the information myself, but was unable to: Can anyone provide information on the trigger that decides if this is displayed? (if I was coding an LMS and wanted to have the page displayed, how does this occur? are there safety processes that might cause this to be displayed in certain scenarios)
The course has been tested on another LMS and in SCORM Cloud, and I can confirm that the goodbye.html is not displayed.
I have enabled the debug logging and have made a discovery which I believe to be the cause, but I am hoping for a confirmation. During the LMS Finish process, the SCORM Course attempts to use the SetValue process from the API to set cmi.exit to a string value of normal. If I understand how this works, it looks like the LMS API is returing "false" with an error 406 - Data Model Element Type Mismatch.
I understand that the SCORM implementation definition indicates that the variable type for cmi.exit is a string that should be one of the following: “timeout”, “suspend”, “logout”, “normal”, “” (NUL). My understanding of the error that is being returned is akin to trying to assign a string to an integer variable - since they are not the same it would return an error.
My theory is that since the LMS API is returning an error the SCORM content is displaying the goodbye.html as a precaution to allow the LMS to process any learner data before the course closes.
Can anyone confirm the behaviour around the goodbye.html and if this might be the case? If the type mismatch is fixed is it likely that the goodbye.html would no longer be displayed.
From the problematic LMS:
251:Thu Apr 06 2017 13:54:28 GMT-0300 (Atlantic Daylight Time) - Calling LMS Finish 252:Thu Apr 06 2017 13:54:28 GMT-0300 (Atlantic Daylight Time) - In SCORM2004_Finish strExitType=FINISH, blnStatusWasSet=true 253:Thu Apr 06 2017 13:54:28 GMT-0300 (Atlantic Daylight Time) - In SCORM2004_ClearErrorInfo 254:Thu Apr 06 2017 13:54:28 GMT-0300 (Atlantic Daylight Time) - Setting Exit 255:Thu Apr 06 2017 13:54:28 GMT-0300 (Atlantic Daylight Time) - In SCORM2004_TranslatgeExitTypeToSCORM strExitType-FINISH 256:Thu Apr 06 2017 13:54:28 GMT-0300 (Atlantic Daylight Time) - Returning Logout 257:Thu Apr 06 2017 13:54:28 GMT-0300 (Atlantic Daylight Time) - SCORM2004_CallSetValue strElement=cmi.exit, strValue=normal 258:Thu Apr 06 2017 13:54:28 GMT-0300 (Atlantic Daylight Time) - In SCORM2004_GrabAPI 259:Thu Apr 06 2017 13:54:28 GMT-0300 (Atlantic Daylight Time) - Grab API, returning, found API = true 260:Thu Apr 06 2017 13:54:28 GMT-0300 (Atlantic Daylight Time) - Calling SetValue 261:Thu Apr 06 2017 13:54:28 GMT-0300 (Atlantic Daylight Time) - strResult=false 262:Thu Apr 06 2017 13:54:28 GMT-0300 (Atlantic Daylight Time) - Detected Failed call to SetValue 263:Thu Apr 06 2017 13:54:28 GMT-0300 (Atlantic Daylight Time) - In SCORM2004_SetErrorInfo 264:Thu Apr 06 2017 13:54:28 GMT-0300 (Atlantic Daylight Time) - intSCORM2004Error=406 265:Thu Apr 06 2017 13:54:28 GMT-0300 (Atlantic Daylight Time) - strSCORM2004ErrorString=Data Model Element Type Mismatch 266:Thu Apr 06 2017 13:54:28 GMT-0300 (Atlantic Daylight Time) - strSCORM2004ErrorDiagnostic= 267:Thu Apr 06 2017 13:54:28 GMT-0300 (Atlantic Daylight Time) - Error calling SetValue: 268:Thu Apr 06 2017 13:54:28 GMT-0300 (Atlantic Daylight Time) - strElement=cmi.exit 269:Thu Apr 06 2017 13:54:28 GMT-0300 (Atlantic Daylight Time) - strValue=normal 270:Thu Apr 06 2017 13:54:28 GMT-0300 (Atlantic Daylight Time) - Error Number=406 271:Thu Apr 06 2017 13:54:28 GMT-0300 (Atlantic Daylight Time) - Error String=Data Model Element Type Mismatch
From SCORM Cloud :
294:Thu Apr 06 2017 08:44:32 GMT-0300 (Atlantic Daylight Time) - Calling LMS Finish 295:Thu Apr 06 2017 08:44:32 GMT-0300 (Atlantic Daylight Time) - In SCORM2004_Finish strExitType=FINISH, blnStatusWasSet=true 296:Thu Apr 06 2017 08:44:32 GMT-0300 (Atlantic Daylight Time) - In SCORM2004_ClearErrorInfo 297:Thu Apr 06 2017 08:44:32 GMT-0300 (Atlantic Daylight Time) - Setting Exit 298:Thu Apr 06 2017 08:44:32 GMT-0300 (Atlantic Daylight Time) - In SCORM2004_TranslatgeExitTypeToSCORM strExitType-FINISH 299:Thu Apr 06 2017 08:44:32 GMT-0300 (Atlantic Daylight Time) - Returning Logout 300:Thu Apr 06 2017 08:44:32 GMT-0300 (Atlantic Daylight Time) - SCORM2004_CallSetValue strElement=cmi.exit, strValue=normal 301:Thu Apr 06 2017 08:44:32 GMT-0300 (Atlantic Daylight Time) - In SCORM2004_GrabAPI 302:Thu Apr 06 2017 08:44:32 GMT-0300 (Atlantic Daylight Time) - Grab API, returning, found API = true 303:Thu Apr 06 2017 08:44:32 GMT-0300 (Atlantic Daylight Time) - Calling SetValue 304:Thu Apr 06 2017 08:44:32 GMT-0300 (Atlantic Daylight Time) - strResult=true 305:Thu Apr 06 2017 08:44:32 GMT-0300 (Atlantic Daylight Time) - Returning true
From another LMS we have access to:
294:Thu Apr 06 2017 08:44:32 GMT-0300 (Atlantic Daylight Time) - Calling LMS Finish
295:Thu Apr 06 2017 08:44:32 GMT-0300 (Atlantic Daylight Time) - In SCORM2004_Finish strExitType=FINISH, blnStatusWasSet=true 296:Thu Apr 06 2017 08:44:32 GMT-0300 (Atlantic Daylight Time) - In SCORM2004_ClearErrorInfo 297:Thu Apr 06 2017 08:44:32 GMT-0300 (Atlantic Daylight Time) - Setting Exit 298:Thu Apr 06 2017 08:44:32 GMT-0300 (Atlantic Daylight Time) - In SCORM2004_TranslatgeExitTypeToSCORM strExitType-FINISH 299:Thu Apr 06 2017 08:44:32 GMT-0300 (Atlantic Daylight Time) - Returning Logout 300:Thu Apr 06 2017 08:44:32 GMT-0300 (Atlantic Daylight Time) - SCORM2004_CallSetValue strElement=cmi.exit, strValue=normal 301:Thu Apr 06 2017 08:44:32 GMT-0300 (Atlantic Daylight Time) - In SCORM2004_GrabAPI 302:Thu Apr 06 2017 08:44:32 GMT-0300 (Atlantic Daylight Time) - Grab API, returning, found API = true 303:Thu Apr 06 2017 08:44:32 GMT-0300 (Atlantic Daylight Time) - Calling SetValue 304:Thu Apr 06 2017 08:44:32 GMT-0300 (Atlantic Daylight Time) - strResult=true 305:Thu Apr 06 2017 08:44:32 GMT-0300 (Atlantic Daylight Time) - Returning true
1 Reply
Some additional information I noted during the Call to Terminate the LMS with the issue has a false response, where the ones that work fine have true.
[See 4th line in each log]
On the LMS with issue:
317:Wed Apr 05 2017 15:08:04 GMT-0300 (Atlantic Daylight Time) - Calling Terminate318:Wed Apr 05 2017 15:08:04 GMT-0300 (Atlantic Daylight Time) - strResult=true319:Wed Apr 05 2017 15:08:04 GMT-0300 (Atlantic Daylight Time) - Returning True320:Wed Apr 05 2017 15:08:04 GMT-0300 (Atlantic Daylight Time) - Returning false321:Wed Apr 05 2017 15:08:04 GMT-0300 (Atlantic Daylight Time) - In Unload322:Wed Apr 05 2017 15:08:04 GMT-0300 (Atlantic Daylight Time) - In ClearErrorInfo323:Wed Apr 05 2017 15:08:04 GMT-0300 (Atlantic Daylight Time) - In ExecFinish, ExiType=SUSPEND324:Wed Apr 05 2017 15:08:04 GMT-0300 (Atlantic Daylight Time) - In ClearErrorInfo325:Wed Apr 05 2017 15:08:10 GMT-0300 (Atlantic Daylight Time) - In SetDataChunk strData=2c16607080on1001212f010120111201212C13v_player.6FMTLyM5Mwq.68d8UOpnKZ01^1^00000326:Wed Apr 05 2017 15:08:10 GMT-0300 (Atlantic Daylight Time) - In ClearErrorInfo327:Wed Apr 05 2017 15:08:10 GMT-0300 (Atlantic Daylight Time) - In IsLoaded, returning -false328:Wed Apr 05 2017 15:08:10 GMT-0300 (Atlantic Daylight Time) - In SetErrorInfo - Num=7 Desc=Cannot make calls to the LMS before calling Start329:Wed Apr 05 2017 15:08:10 GMT-0300 (Atlantic Daylight Time) - In CommitData330:Wed Apr 05 2017 15:08:10 GMT-0300 (Atlantic Daylight Time) - In ClearErrorInfo331:Wed Apr 05 2017 15:08:10 GMT-0300 (Atlantic Daylight Time) - In IsLoaded, returning -false332:Wed Apr 05 2017 15:08:10 GMT-0300 (Atlantic Daylight Time) - In SetErrorInfo - Num=7 Desc=Cannot make calls to the LMS before calling Start333:Wed Apr 05 2017 15:08:10 GMT-0300 (Atlantic Daylight Time) - Conceding control with type: SCORM_RECOMMENDED334:Wed Apr 05 2017 15:08:10 GMT-0300 (Atlantic Daylight Time) - In ClearErrorInfo335:Wed Apr 05 2017 15:08:10 GMT-0300 (Atlantic Daylight Time) - In Suspend336:Wed Apr 05 2017 15:08:10 GMT-0300 (Atlantic Daylight Time) - In ClearErrorInfo337:Wed Apr 05 2017 15:08:10 GMT-0300 (Atlantic Daylight Time) - In ExecFinish, ExiType=SUSPEND338:Wed Apr 05 2017 15:08:10 GMT-0300 (Atlantic Daylight Time) - In ClearErrorInfo339:Wed Apr 05 2017 15:08:10 GMT-0300 (Atlantic Daylight Time) - In Unload340:Wed Apr 05 2017 15:08:10 GMT-0300 (Atlantic Daylight Time) - In ClearErrorInfo341:Wed Apr 05 2017 15:08:10 GMT-0300 (Atlantic Daylight Time) - In ExecFinish, ExiType=SUSPEND342:Wed Apr 05 2017 15:08:10 GMT-0300 (Atlantic Daylight Time) - In ClearErrorInfo343:Wed Apr 05 2017 15:08:10 GMT-0300 (Atlantic Daylight Time) - In Unload344:Wed Apr 05 2017 15:08:10 GMT-0300 (Atlantic Daylight Time) - In ClearErrorInfo345:Wed Apr 05 2017 15:08:10 GMT-0300 (Atlantic Daylight Time) - In ExecFinish, ExiType=SUSPEND346:Wed Apr 05 2017 15:08:10 GMT-0300 (Atlantic Daylight Time) - In ClearErrorInfo347:Wed Apr 05 2017 15:08:10 GMT-0300 (Atlantic Daylight Time) - In SetDataChunk strData=2c16607080on1001212f010120111201212C13v_player.6FMTLyM5Mwq.68d8UOpnKZ01^1^00000348:Wed Apr 05 2017 15:08:10 GMT-0300 (Atlantic Daylight Time) - In ClearErrorInfo349:Wed Apr 05 2017 15:08:10 GMT-0300 (Atlantic Daylight Time) - In IsLoaded, returning -false350:Wed Apr 05 2017 15:08:10 GMT-0300 (Atlantic Daylight Time) - In SetErrorInfo - Num=7 Desc=Cannot make calls to the LMS before calling Start351:Wed Apr 05 2017 15:08:10 GMT-0300 (Atlantic Daylight Time) - In CommitData352:Wed Apr 05 2017 15:08:10 GMT-0300 (Atlantic Daylight Time) - In ClearErrorInfo353:Wed Apr 05 2017 15:08:10 GMT-0300 (Atlantic Daylight Time) - In IsLoaded, returning -false354:Wed Apr 05 2017 15:08:10 GMT-0300 (Atlantic Daylight Time) - In SetErrorInfo - Num=7 Desc=Cannot make calls to the LMS before calling Start355:Wed Apr 05 2017 15:08:10 GMT-0300 (Atlantic Daylight Time) - Conceding control with type: SCORM_RECOMMENDED356:Wed Apr 05 2017 15:08:10 GMT-0300 (Atlantic Daylight Time) - In ClearErrorInfo357:Wed Apr 05 2017 15:08:10 GMT-0300 (Atlantic Daylight Time) - In Suspend358:Wed Apr 05 2017 15:08:10 GMT-0300 (Atlantic Daylight Time) - In ClearErrorInfo359:Wed Apr 05 2017 15:08:10 GMT-0300 (Atlantic Daylight Time) - In ExecFinish, ExiType=SUSPEND360:Wed Apr 05 2017 15:08:10 GMT-0300 (Atlantic Daylight Time) - In ClearErrorInfo361:Wed Apr 05 2017 15:08:10 GMT-0300 (Atlantic Daylight Time) - In Unload362:Wed Apr 05 2017 15:08:10 GMT-0300 (Atlantic Daylight Time) - In ClearErrorInfo363:Wed Apr 05 2017 15:08:10 GMT-0300 (Atlantic Daylight Time) - In ExecFinish, ExiType=SUSPEND364:Wed Apr 05 2017 15:08:10 GMT-0300 (Atlantic Daylight Time) - In ClearErrorInfo365:Wed Apr 05 2017 15:08:10 GMT-0300 (Atlantic Daylight Time) - In Unload366:Wed Apr 05 2017 15:08:10 GMT-0300 (Atlantic Daylight Time) - In ClearErrorInfo367:Wed Apr 05 2017 15:08:10 GMT-0300 (Atlantic Daylight Time) - In ExecFinish, ExiType=SUSPEND368:Wed Apr 05 2017 15:08:10 GMT-0300 (Atlantic Daylight Time) - In ClearErrorInfo369:Wed Apr 05 2017 15:08:11 GMT-0300 (Atlantic Daylight Time) - In Unload370:Wed Apr 05 2017 15:08:11 GMT-0300 (Atlantic Daylight Time) - In ClearErrorInfo371:Wed Apr 05 2017 15:08:11 GMT-0300 (Atlantic Daylight Time) - In ExecFinish, ExiType=SUSPEND372:Wed Apr 05 2017 15:08:11 GMT-0300 (Atlantic Daylight Time) - In ClearErrorInfoIn SCORM Cloud:
17:Thu Apr 06 2017 08:44:32 GMT-0300 (Atlantic Daylight Time) - Calling Terminate318:Thu Apr 06 2017 08:44:32 GMT-0300 (Atlantic Daylight Time) - strResult=true319:Thu Apr 06 2017 08:44:32 GMT-0300 (Atlantic Daylight Time) - Returning True320:Thu Apr 06 2017 08:44:32 GMT-0300 (Atlantic Daylight Time) - Returning true321:Thu Apr 06 2017 08:44:32 GMT-0300 (Atlantic Daylight Time) - In SetDataChunk strData=2c16607080on1001212f010120111201212C13v_player.6FMTLyM5Mwq.68d8UOpnKZ01^1^00000322:Thu Apr 06 2017 08:44:32 GMT-0300 (Atlantic Daylight Time) - In ClearErrorInfo323:Thu Apr 06 2017 08:44:32 GMT-0300 (Atlantic Daylight Time) - In IsLoaded, returning -false324:Thu Apr 06 2017 08:44:32 GMT-0300 (Atlantic Daylight Time) - In SetErrorInfo - Num=7 Desc=Cannot make calls to the LMS before calling Start325:Thu Apr 06 2017 08:44:32 GMT-0300 (Atlantic Daylight Time) - In CommitData326:Thu Apr 06 2017 08:44:32 GMT-0300 (Atlantic Daylight Time) - In ClearErrorInfo327:Thu Apr 06 2017 08:44:32 GMT-0300 (Atlantic Daylight Time) - In IsLoaded, returning -false328:Thu Apr 06 2017 08:44:32 GMT-0300 (Atlantic Daylight Time) - In SetErrorInfo - Num=7 Desc=Cannot make calls to the LMS before calling Start329:Thu Apr 06 2017 08:44:32 GMT-0300 (Atlantic Daylight Time) - Conceding control with type: SCORM_RECOMMENDED330:Thu Apr 06 2017 08:44:32 GMT-0300 (Atlantic Daylight Time) - In ClearErrorInfo331:Thu Apr 06 2017 08:44:32 GMT-0300 (Atlantic Daylight Time) - In Suspend332:Thu Apr 06 2017 08:44:32 GMT-0300 (Atlantic Daylight Time) - In ClearErrorInfo333:Thu Apr 06 2017 08:44:32 GMT-0300 (Atlantic Daylight Time) - In ExecFinish, ExiType=SUSPEND334:Thu Apr 06 2017 08:44:32 GMT-0300 (Atlantic Daylight Time) - In ClearErrorInfo335:Thu Apr 06 2017 08:44:32 GMT-0300 (Atlantic Daylight Time) - In Unload336:Thu Apr 06 2017 08:44:32 GMT-0300 (Atlantic Daylight Time) - In ClearErrorInfo337:Thu Apr 06 2017 08:44:32 GMT-0300 (Atlantic Daylight Time) - In ExecFinish, ExiType=SUSPEND338:Thu Apr 06 2017 08:44:32 GMT-0300 (Atlantic Daylight Time) - In ClearErrorInfo339:Thu Apr 06 2017 08:44:32 GMT-0300 (Atlantic Daylight Time) - In Unload340:Thu Apr 06 2017 08:44:32 GMT-0300 (Atlantic Daylight Time) - In ClearErrorInfo341:Thu Apr 06 2017 08:44:32 GMT-0300 (Atlantic Daylight Time) - In ExecFinish, ExiType=SUSPEND342:Thu Apr 06 2017 08:44:32 GMT-0300 (Atlantic Daylight Time) - In ClearErrorInfo343:Thu Apr 06 2017 08:44:32 GMT-0300 (Atlantic Daylight Time) - In Unload344:Thu Apr 06 2017 08:44:32 GMT-0300 (Atlantic Daylight Time) - In ClearErrorInfo345:Thu Apr 06 2017 08:44:32 GMT-0300 (Atlantic Daylight Time) - In ExecFinish, ExiType=SUSPEND346:Thu Apr 06 2017 08:44:32 GMT-0300 (Atlantic Daylight Time) - In ClearErrorInfo347:Thu Apr 06 2017 08:44:32 GMT-0300 (Atlantic Daylight Time) - In Unload348:Thu Apr 06 2017 08:44:32 GMT-0300 (Atlantic Daylight Time) - In ClearErrorInfo349:Thu Apr 06 2017 08:44:32 GMT-0300 (Atlantic Daylight Time) - In ExecFinish, ExiType=SUSPEND350:Thu Apr 06 2017 08:44:32 GMT-0300 (Atlantic Daylight Time) - In ClearErrorInfoThis discussion is closed. You can start a new discussion or contact Articulate Support.