I've just been talking to our IT team and they have told me that Google is planning to mute videos that play automatically, from release 66, which is planned for later this year. This can be overridden but with a low IT literacy audience this is likely to be an issue.
I have a number of interactive video courses that rely on auto-play, does anybody know if this "feature" will affect storyline courses?
So I'm still having this problem in the latest version of Storyline 360, it's not fixed. I've just seen that there's been new updates for Storyline 2 as of today. Does this mean that a fix is incoming for Storyline 360?
You'll want to download and install the latest updates for either Storyline 3 or 360 and then republish your content. If you're still running into an issue where the audio/video won't play, please let us know!
If you're publishing with the latest update of Storyline 360, and media items are not playing in Chrome, we'd want to take a look at your .story file and a link/URL to your hosted course to investigate further.
You can share those publicly here in ELH, or you can send along privately to our Support Engineers here.
6 Replies
Hi there Jeremy,
That's an excellent question! Our team is looking into this now, and I'll be sure to keep you posted here in this thread.
Thanks for bringing this up!
Her'es the answer to this question:
https://articulate.com/support/article/Storyline-and-Studio-HTML5-Audio-Won-t-Play-in-Google-Chrome-66-and-Later
Regards,
So I'm still having this problem in the latest version of Storyline 360, it's not fixed. I've just seen that there's been new updates for Storyline 2 as of today. Does this mean that a fix is incoming for Storyline 360?
Hi Jamie,
We haven't released any updates for Storyline 2 yet, but Storyline 3 was updated earlier this week and Storyline 360 was updated April 26 with this support for Chrome's new autoplay functionality.
You'll want to download and install the latest updates for either Storyline 3 or 360 and then republish your content. If you're still running into an issue where the audio/video won't play, please let us know!
Hello! I have the newest version of Storyline 360 and I am still running into this issue. How can I get this fixed??
Hi Chelsea,
If you're publishing with the latest update of Storyline 360, and media items are not playing in Chrome, we'd want to take a look at your .story file and a link/URL to your hosted course to investigate further.
You can share those publicly here in ELH, or you can send along privately to our Support Engineers here.
This discussion is closed. You can start a new discussion or contact Articulate Support.