Grey bars on player in preview scene and published output
Nov 30, 2017
Hi,
I'm having a problem with a Storyline 2 project which displays grey bars on both sides of the player in certain circumstances. The project has 2 scenes, a tutorial and an assessment which uses a randomised question bank. The player displays correctly in the tutorial scene (when previewing individual slides and the whole scene). For the assessment, each individual slide, intro, each question and results slide, show the player correctly when previewed individually but when the scene is previewed I get grey bars on both sides of the player. I've checked all the slide properties and they are all set the same.
Any ideas?
Thanks in advance.
Paul
5 Replies
Hey Paul,
That does sound odd, let's get to the bottom of it! I have a few questions to start:
Let me know!
Hi Ali
Thanks for the response.
Thanks for sharing your file, Paul!
I took a peek inside, and I saw that the Slide Background color in Player Properties was showing as gray. Change that color to white, and the gray bars should disappear. Let me know if that helps!
Thanks Alyssa, that worked a treat. Not sure how I missed that as I copied this project from another where the settings are same and the grey bars don't appear.
Thanks again.
So glad that was helpful, Paul!
This discussion is closed. You can start a new discussion or contact Articulate Support.