Grey Player when exporting a Storyline 360 Module.

Aug 02, 2018

Hi all, 

Since the last updates, there is a grey player in the middle of the screen that I need to click on to start the module. It only happens when exporting the module in Review or as a Zip file for a LMS. 

Have you had the issue before? If so, do you know how to delete it and make sure the module starts straightaway?

Thanks 

Claire

2 Replies
Ashley Terwilliger-Pollard

Hi Claire,

The play button is by design included in your Storyline courses so that if there is media at the start, this way the user is prompted to click and it will play as expected. Google and Safari changed the way media is set to autoplay and require a users' permission (through interacting with the site) to allow the media to play as you'd like. 

A few folks have asked for a change to be able to customize the way the play button looks, so that's something our team is taking a look at =! 

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