Grey screen when previewing

Hi there, fellow Articulate users!

As of today, when previewing one of my projects, all I get is a light grey screen. I've added an attachment down below. There's no text, no shapes, no nothing. Are any of you encountering this problem as well? Hope to here from you, since I'd like to get some more work done :)

Kind regards,


9 Replies
Leslie McKerchie

Hi Mara!

A bug has been identified in Adobe Flash Player that breaks several preview features in Articulate Storyline and Articulate Studio. For example:
* You'll see a blank screen when you preview a project.
* The preview area of the player properties window is blank.
* The timeline preview feature doesn't work.
* You can't preview videos, Flash movies, or web objects.
* You can't edit videos.
* You can't import Engage interactions into Storyline courses.
We recommend waiting to update your Flash Player until Adobe fixes the problem. If you've already installed Flash Player, here's how you can rollback to your previous version.
I will add this thread so that I can update when applicable.
Leslie McKerchie

Good news! Adobe and Microsoft have fixed the Flash Player bug that broke many applications just before the new year, including Adobe Captivate, Articulate Storyline, and Articulate Studio.

Here's how to install the latest Adobe/Microsoft update so you can preview your e-learning projects, edit videos, and launch CD-published courses again.