As of today, when previewing one of my projects, all I get is a light grey screen. I've added an attachment down below. There's no text, no shapes, no nothing. Are any of you encountering this problem as well? Hope to here from you, since I'd like to get some more work done :)
A bug has been identified in Adobe Flash Player 20.0.0.267 that breaks several preview features in Articulate Storyline and Articulate Studio. For example:
* You'll see a blank screen when you preview a project.
* The preview area of the player properties window is blank.
* The timeline preview feature doesn't work.
* You can't preview videos, Flash movies, or web objects.
* You can't edit videos.
* You can't import Engage interactions into Storyline courses.
Good news! Adobe and Microsoft have fixed the Flash Player bug that broke many applications just before the new year, including Adobe Captivate, Articulate Storyline, and Articulate Studio.
For Windows 8 this update is still not working. I've checked for updates, installed the new updates and restarted my computer. But I still see the gray screen..
Yes, I checked my version in IE. It seems I have an older version, but when I try to update to the new version, it says I've already made that update.. I will check again.
Did you confirm that the update was downloaded and installed? Perhaps that is the missing piece that you can see it's been downloaded but not properly installed? Where are you trying to update to the new version - from within IE or downloading and installing to your system?
9 Replies
Hi Mara!
Hi Mara,,
Adobe and Microsoft released information that Windows 7, Vista and Windows 10 have been updated.
Follow the directions in the article above for your version of Windows to install the latest update.
We're waiting for additional information in regards to Windows 8.
Good news! Adobe and Microsoft have fixed the Flash Player bug that broke many applications just before the new year, including Adobe Captivate, Articulate Storyline, and Articulate Studio.
Here's how to install the latest Adobe/Microsoft update so you can preview your e-learning projects, edit videos, and launch CD-published courses again.
Hi Leslie,
For Windows 8 this update is still not working. I've checked for updates, installed the new updates and restarted my computer. But I still see the gray screen..
Do you have any idea what went wrong?
Thanks in advance!
Merel
Hi Merel!
Could you check that you do have the latest version of Flash Player in IE?
You can use this link to check:
http://www.adobe.com/software/flash/about/
Hi Leslie,
Yes, I checked my version in IE. It seems I have an older version, but when I try to update to the new version, it says I've already made that update.. I will check again.
Or is there another way?
Thanks! Merel
Are you doing it through the Adobe site and your IE browser?
Yes, I've tried it in IE. I don't really get why it is not working, cause I'm following the instructions.
Hi Merel,
Did you confirm that the update was downloaded and installed? Perhaps that is the missing piece that you can see it's been downloaded but not properly installed? Where are you trying to update to the new version - from within IE or downloading and installing to your system?
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