Halo + shadow effect bug version chrome

Hello,

This is the first time I see this bug.

I use the halo and shadow effect on my objects (text/image/button); the HTML export in the chrome version is not clean and in the IE version is clean.

Here is a screenshot and the comparison between the Chrome and IE versions.

Do you have the same problem? Do you have a solution?

I'm using Storyline 360 version 3.46

Thanks for your support

Aida

6 Replies
Lauren Connelly

Hi Aida!

Sorry, you're running into this! We're also noticing this on our end. It looks like the most recent Chrome update has affected the way the shape effects render. (Chrome Version 87.0.4280.66) We've logged this as a bug on our end to keep an eye on a fix. We'll keep you updated if there is a fix we can ship on our end. The current workaround is to return to a previous Chrome version.

Katie Riggio

Hi, Aida! Hi, Alexandre!

Storyline 360 Update 48 is here: We fixed the issue where shadow and glow effects stopped working in Google Chrome and chromium-based Microsoft Edge.

Thank you both for helping us make this fix!

Katie Riggio

Hello there, fran barbano!

Thank you for the screenshot. I'm sorry that the problem remains in Update 48.

Are you comfortable with sharing the file? We'd love to try to nail down the cause and will delete it from our machines after.

Use this case link to share the file privately with our Engineers.