Has anyone else had crashes like this? Big red X in left pane!
Dec 28, 2019
This has been happening to me with multiple files, randomly (or so it seems) 1 to 20 times a day. I'll be working away and I get a big red X over the left pane (can't see the slides anymore) and an error message that says "Storyline might close". It rarely closes - in fact I have time to save my file - but I always close and re-open because otherwise I cannot view the slides in the left pane in order to navigate between them. (See attachment for a pic.)
I'm running Storyline 360 in Parallels on a MacBook Pro. It happens in both coherence view and normal view. I think it might be somewhat more frequent if I have a lot of other files open, but I have not tracked it carefully. It's been happening for months. My OS and versions of Parallels and Storyline are up to date.
Is this happening to anyone else?
3 Replies
I have a high end laptop MSI which had Windows 7, I had to upgrade to Windows 10 bc Win7 not being supported anymore by Microsoft. Ever since, I can't get SL360 to work at all. Crashes as soon as I try to do anything, such as add a text field, and also red x's, but even red x in middle of screen as well (see attachment).
I have tried repairing, uninstalling, reinstalling, latest version of SL360 and 360, still no luck. Going to try to open another case with Articulate, not sure why I can't get it to work on this machine, my desktop already with Win 10 works fine.
Articulate is pretty good about looking into issues, I would open a case as well.
Good luck.
Normally a sign you are running out of resources
Thanks for your reply. I am not sure if that applies to my case since I have nothing else running and this happens on a brand new file from the get go. I also have a high end dev laptop.
Articulate responded which is great and they are going to look at my log files. I will report back.
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