Has Articulate abandoned Storyline?

We haven't seen an update to Storyline since August. It's commendable that the program creates flawlessly publishable content, but everyone reading this forum knows (so I don't have to rehash it here) that the software is riddled with dozens of small annoyances that add up significantly from a workflow perspective.

Less expensive software like Photoshop and Microsoft Office get patched continuously. Their designers actually act on the issues brought up in their forums. Even submitting a support ticket to Articulate goes nowhere. The only response to any issue I've brought up is a form email, saying my personal support assistant will get back to me--which never happens.

We who've purchased Storyline have beta-tested your software for months. Before any paid upgrade comes along, the least we're owed is a nice, fat series of patches. Just saying...

61 Replies
Lynda Claspy

Thanks, Judith and Phil.  If I "play" with the bullets long enough I can finally get them all the same size.  It is just the "playing" that takes time....time that I don't have!  I already do the left to right highlighting and it works sometimes and sometimes not.  Judith, I haven't tried adding a blank line!  I'll try that!

Ashley W

Judith Blackbourn said:

My theory is that the Articulate developers are testing the stuffing out of their new features so we don't complain so much!

Don't be like Microsoft!

Would have been nice if there had been some feature updates.  Oh well, at least the Undo/Redo is apparently fixed.  That was driving me out of my mind, and really was effecting usability. 
Tom Dorsey

Would have been nice if there had been some feature updates.  Oh well, at least the Undo/Redo is apparently fixed.  That was driving me out of my mind, and really was effecting usability.  

I agree completely.  The lack of new features, even though there are some on the forums that have been requested a ridiculous amount of times (e.g. a timer), makes me feel as though Articulate will not be adding any new substantial features  into storyline until Storyline 2.

Ashley W

Calm down.

I only expect some sort of feature update because Articulate asks us for feature update ideas.  There are certain things missing from this software (like the ability to zoom on a layer) that are kind of pivotal to being able to use it to the best of its abilities, and I just have a bit of disappointment in just bug fixes this time around.

Simon Perkins

 

Ashley W said:

Would have been nice if there had been some feature updates.  Oh well, at least the Undo/Redo is apparently fixed.  That was driving me out of my mind, and really was effecting usability. 

  


I wouldn't exactly say it's been fixed.  Improved, yes..  I still encounter problems with it every day :(  

Charles Thompson

Phil Mayor said:

What other commercial software add new features on point releases.

Articulate have worked hard to deliver a more stable product, that fixed tons of bugs, they even fixed the open types fonts error that Microsoft introduced last week


Adobe Photoshop, for one example, just added support for the Apple Retina Display as a .1 update. That doesn't count as a bug fix, does it? I think that counts as a feature.

You're right, Phil, about waiting until a new Version release to unveil the big new features. This post may have gotten off its original subject, which is about fixing useability problems that still remain. I didn't ask for a single new feature. But, in Storyline, text boxes still jump around willy-nilly; text doesn't line up in the vertical center of shapes and buttons; you can import a custom dictionary but Storyline ignores it; AutoCorrect entries you manually create don't work at all, and believe me, there are more. Those are not the type of things Storyline would (or should) charge us for and tout as new features (New! Works Properly!).

I know it's your job to defend, or at least you've made it that way, but the letter of the original post still is valid, as the list of comments here and elsewhere in the forum proves. Don't get the posters wrong; you can also tell by our comments that we love this product, we're emotionally committed to it, and that it's a towering achievement. I and others routinely single out Storyline Heroes for praise, especially, in my case, the always even-keeled and upbeat Jeanette Brooks. But praising-only is not an agent for change. For change/progress, we need to poke at things with a stick and reveal what could be.

Charles Thompson

Simon Perkins said:

 

Ashley W said:

Would have been nice if there had been some feature updates.  Oh well, at least the Undo/Redo is apparently fixed.  That was driving me out of my mind, and really was effecting usability. 

  


I wouldn't exactly say it's been fixed.  Improved, yes..  I still encounter problems with it every day :(  

Agreed. That was the one fix I actually noticed as a problem for me when reading the list of patches, and yet it's still not quite there.
Ashley W

Sorry that my last post was a little blunt, someone started talking to me while I was writing it.  Shouldn't have hit submit until I re-read it. 

Yes, I do love this software, but it's definitely not a blind love.  The bullet point issue and the undo/redo issues were two functionality pieces that are huge problems on my end, at least.  Like, I'm paid hourly, I spend about 30 minute of each day manually redo/undoing stuff or rebooting storyline because undo/redo isn't working. That may not seem like a lot, but every day?

Cathy Rodriguez

My first experiences with Storyline have not been pleasant. So far, two pages worth of irritations, quirks, and snafus, and the list keeps getting longer. Am currently experiencing a new bug in which audio recordings become corrupt having done nothing more than play them. The "undo" that doesn't "undo." Objects moving on the screen without touching them; text resizing all on its own; every import of a Powerpoint results in a new set of masters being imported; terrible handling of bullets. Overall, I'm not impressed. If Articulate does not home out with a hotfix release soon to address some of these issues, I'm going to recommend looking at alternatives.

Peter Anderson

Cathy Rodriguez said:

My first experiences with Storyline have not been pleasant. So far, two pages worth of irritations, quirks, and snafus, and the list keeps getting longer. Am currently experiencing a new bug in which audio recordings become corrupt having done nothing more than play them. The "undo" that doesn't "undo." Objects moving on the screen without touching them; text resizing all on its own; every import of a Powerpoint results in a new set of masters being imported; terrible handling of bullets. Overall, I'm not impressed. If Articulate does not home out with a hotfix release soon to address some of these issues, I'm going to recommend looking at alternatives.


Hi Cathy, welcome to Heroes!

Sorry to hear you're experiencing difficulty with Storyline. Many of the issues you're describing sound pretty unusual, possibly from a bad installation, or even from working outside of a local drive. We'd be more than happy to work with you to get these issues resolved. Would you like to open a ticket and speak with our support team so we can help get things running smoothly? Thanks!

Lynda Claspy

Cathy, I've used Storyline for several months now and I have had none of the problems that you are discussing, except the bullets and I was given a work around for that today on this forum!   I am a true fan of Storyline, I admit.  But, I think your issues may be due to something that conflicts with Storyline, maybe.  The Articulate staff will work with you to get those issues resolved.  They're the best!!!

Jamie Morgan

Just to add my 2 cents in here, I think those of us who have used other programs can appreciate Articulate's commitment to listening to their customers. Need I remind you what a nightmare Flash CS5 was? It was so bad they had to create a Flash CS5.5 to fix major issues. Oh, by the way, they charged you for fixing their screw ups in the original release. Now that's pretty awesome! *dripping with sarcasm*

Keep in mind Articulate has thousands of customers so every single item submitted is not going to be instantly fixed. I'm sure there are only so many developers working on this product, so it's not realistic to expect them to fix everything instantly.

I also am frustrated that you never know when a new release is coming, but that's true of almost any software company. I'm just happy that Articulate is fixing bugs to get this first version of the software to a very reliable place. I'm quite happy to wait until next year to get some of the enhancements we've asked for.

Charles Thompson

Jamie,

You wrote that "every single item submitted is not going to be instantly fixed." You and I have differing meanings for "instantly." No one lost patience until the little UI annoyances weren't fixed for half a year. (And the ones I've submitted tickets for still aren't fixed, but the Articulate folks, as others have mentioned, are very committed and helpful.)

We hold other software to high standards, but we're asked to make exceptions for Storyline? Photoshop, at half Storyline's price, is complicated also, to the extreme. Yes, Photoshop is on Version 13. But Photoshop CS6 introduced hundreds of changes. 100% of them work. Nowadays, with extensive beta testing, Version 1 is no longer a legitimate excuse. Beta is the legitimate excuse.

You wrote that "you never know when a new release is coming...(from) almost any software company." I'm in my fourth month using next year's Office 2013 (now using the shipping version, working flawlessly), and I used Windows 8 for nine months, in various publicly-available incarnations, before its release. Adobe Lightroom 1, 2, and 3, pretty much the same thing. Besides, very few people in this series of posts are asking for a new release--just bug fixes.


Forums aren't for defending and rah-rah. We already know Storyline rocks and Articulate works hard. Forums are for solving problems and sharing knowledge. I like it when a poster brings up a problem with formatting or something, then another helpful poster solves it for them. Let's get back to that, please.